Live Chat Manager - Work From Home

Job Description: Sanmina is seeking a dynamic and experienced Live Chat Manager to join our team on a part-time basis, working from home in Christchurch, Canterbury, NZ.
As a Mid-to-Senior Level professional with at least 7 years of experience in customer service or a related field, you will be responsible for managing our live chat platform and ensuring a seamless and positive customer experience.
Responsibilities: - Manage and oversee the live chat platform, including responding to customer inquiries in a timely and professional manner - Train and supervise a team of live chat agents, providing guidance and support as needed - Monitor chat conversations to ensure quality and consistency in responses - Analyze chat data and customer feedback to identify trends and areas for improvement - Collaborate with other departments to address customer issues and provide solutions - Stay up-to-date on industry trends and best practices in live chat management Requirements: - 7+ years of experience in customer service or a related field - Proven experience managing a live chat platform - Strong communication skills and the ability to multitask - Excellent time management skills and the ability to work independently - Adaptable and motivated with a positive attitude - Experience with CRM software and other customer service tools - Bachelor's degree in a related field preferred Benefits: - Gym membership - Joining Bonus - Life insurance Working Environment: At Sanmina, we are committed to paving the way for diversity and inclusivity, creating a culture of belonging where all employees feel valued and respected.
We believe in fostering a supportive and collaborative work environment where everyone has the opportunity to thrive.
Deadline to Apply: August 31, 2024 Equal Opportunity Statement: Sanmina is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment.
We celebrate diversity and are dedicated to creating an inclusive workplace for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.