**Job Title:** Live Chat Associate
**Company:** Crimson Education
**Location:** Wellington, Wellington, NZ
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**About Crimson Education:**
Crimson Education is a global education consultancy dedicated to empowering students to reach their highest potential through expert college admissions support, tutoring, and mentorship. We pride ourselves on creating an environment that values hard work, collaboration, and success in a fast-paced, high-energy workplace.
**Position Overview:**
As a Live Chat Associate at Crimson Education, you will serve as a vital point of contact for prospective students and their families. Your role will focus on providing high-quality customer service through live chat, facilitating the flow of information, and assisting our clients in navigating our educational services. You will be part of a collaborative team committed to delivering impactful results.
**Key Responsibilities:**
1. **Customer Engagement:**
- Respond promptly and efficiently to chats from prospective students and parents, addressing inquiries, concerns, and providing pertinent information about Crimson Education's offerings.
- Deliver exceptional customer service while maintaining a friendly and professional demeanor.
2. **Information Dissemination:**
- Communicate detailed information about educational programs, services, and application processes.
- Educate clients about various pathways to academic success and the resources available at Crimson Education.
3. **Problem Solving:**
- Identify client needs and provide appropriate solutions in a timely manner.
- Collaborate with team members to escalate and resolve complex inquiries or issues.
4. **Record Management:**
- Maintain accurate records of client interactions, inquiries, and resolutions in the customer relationship management (CRM) system.
- Ensure all client data is treated confidentially in compliance with privacy regulations.
5. **Feedback Collection:**
- Gather and relay customer feedback to the team to help improve services and support systems.
- Engage in follow-up chats with clients to confirm satisfaction and further assist if necessary.
6. **Training Participation:**
- Attend training sessions to stay up-to-date on services, tools, and customer engagement best practices.
- Participate in continuous learning opportunities to enhance your knowledge and skills in customer service.
**Requirements:**
- **Education:**
- High school diploma or equivalent; current students or recent graduates are encouraged to apply.
- **Experience:**
- No prior experience is required; a willingness to learn and grow in a customer service role is essential.
- **Personality Traits:**
- Driven: A strong desire to improve and achieve personal and team goals.
- Confident: Exhibiting assurance in one's abilities to engage with clients and handle inquiries.
- **Soft Skills:**
- Emotional Intelligence: The ability to understand and manage your emotions and those of others, fostering positive interactions.
- Cooperation: A strong team player who works harmoniously with colleagues to achieve common goals.
- **Technical Skills:**
- Basic computer proficiency and familiarity with live chat tools and CRM software is a plus.
- Proficient in written communication, with exceptional grammar and spelling skills.
**Benefits:**
- Opportunities for domestic and international travel to support our global operations.
- Comprehensive training and professional development programs to enhance your career.
- Dental insurance as part of the employee benefits package.
**Working Environment:**
Join a high-energy workplace where commitment to excellence and a common mission drive success. We encourage collaboration, innovation, and create a culture of recognition that values every team member's contribution to our shared goals.
**Application Deadline:**
Please submit your application by **October 6, 2024**.
**Equal Opportunity Statement:**
Crimson Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
We look forward to welcoming a dynamic and motivated individual to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.