**Job Title:** Live Chat Assistant - Remote Work **Company:** Clorox **Location:** Dunedin, Otago, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 1 ### **Job Description** Clorox is seeking a dedicated and resilient Live Chat Assistant to join our dynamic customer support team. As a part-time remote team member, you will have the opportunity to work in a collaborative and family-oriented environment that values innovation and attention to detail. This is an excellent entry-level position designed for individuals who are looking to grow their skills and make a meaningful impact on customer experience. ### **Key Responsibilities** - **Customer Support via Live Chat**: Respond to customer inquiries and issues in a professional, friendly, and timely manner through our live chat platform. Ensure clear communication and follow-up on customer queries until resolution. - **Problem Resolution**: Troubleshoot a variety of customer concerns, providing solutions and alternatives as appropriate, aimed at enhancing customer satisfaction. - **Product Knowledge**: Develop a deep understanding of Clorox's products and services to effectively assist customers and provide accurate information. - **Documentation and Reporting**: Accurately document customer interactions and feedback in our CRM system. Prepare reports on common issues and trends to help improve customer service processes. - **Collaboration**: Work closely with team members to share knowledge and provide consistent support. Collaborate on initiatives to improve customer experience and share innovative ideas. - **Self-Development**: Engage in training and professional development opportunities provided by Clorox to enhance skills and product knowledge. - **Feedback and Improvement**: Actively participate in team meetings, providing feedback on the live chat process and suggesting improvements to enhance efficiency and customer satisfaction. ### **Requirements** **Experience and Skills**: - At least 1 year of experience in customer service, preferably in a live chat or online support role. - Proficient in using computers and CRM software, with strong typing skills to ensure quick and effective communication. **Personality Traits**: - **Dedicated**: Show a strong commitment to providing excellent customer service and support, going the extra mile to help customers. - **Resilient**: Adapt quickly to stressful situations and maintain a positive attitude in the face of challenging customer interactions. **Soft Skills**: - **Attention to Detail**: Ensure accuracy in all communications and documentation, paying close attention to customer needs and requests. - **Innovation**: Bring new ideas to the table for improving service delivery and enhancing the overall customer experience. ### **Benefits** - **Gym Membership**: Enjoy access to a gym, supporting your health and well-being. - **Paid Time Off (PTO)**: Paid leave to balance personal and professional commitments. - **Training & Professional Development**: Opportunities for growth through training programs and workshops to accelerate your career. ### **Working Environment** At Clorox, we value strong connections and treating our colleagues like an extended family. Our supportive culture encourages teamwork, innovation, and a shared commitment to excellence. Join us in making a difference while developing your professional skills in a warm and inviting atmosphere. ### **Application Deadline** Please submit your application by **October 27, 2024**. ### **Equal Opportunity Statement** Clorox is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, or veteran status. We encourage individuals of all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.