**Job Title: Live Chat Assistant** **Company: Ameriprise Financial** **Location: Nelson, Nelson, NZ** **Job Type: Part-Time** **Seniority: Entry Level** **Experience Required: 1 Year** --- **Job Description:** Ameriprise Financial, a leader in financial planning and investment advice, is seeking a passionate and reliable Live Chat Assistant to join our dynamic team in Nelson, NZ. In this entry-level position, you will play a vital role in enhancing our customer service experience through live chat communications. You will be the first point of contact for clients seeking information, assistance, or support, and you will be expected to maintain a high level of professionalism while effectively addressing customer inquiries. **Responsibilities:** - **Customer Engagement:** - Conduct responsive and engaging live chat interactions with clients, ensuring a positive experience. - Understand customer needs and provide accurate information regarding Ameriprise Financial's products and services. - **Inquiries and Support:** - Respond promptly to client questions, concerns, and requests via live chat, maintaining a quick response time. - Assist clients with account inquiries, transaction details, and service-related questions using various internal systems. - **Problem-Solving:** - Identify and troubleshoot common issues that clients may encounter and provide effective solutions or escalate as necessary. - Engage in negotiations with clients where needed to achieve satisfactory resolutions while adhering to company policies. - **Documentation and Reporting:** - Maintain accurate records of client interactions, inquiries, and resolutions in compliance with company standards. - Provide feedback and report common issues experienced by clients to management for continuous improvement of services. - **Collaboration:** - Work collaboratively with team members and other departments to ensure seamless communication and efficient service delivery. - Participate in training and development sessions to enhance your skills and knowledge of financial products and services. - **Adaptability:** - Embrace change and adapt to new systems, processes, and updated product information. - Engage with ongoing shifts in the financial landscape to remain informed and relevant in customer interactions. **Requirements:** - **Education:** - High School diploma or equivalent required; further education related to finance or customer service is advantageous. - **Experience:** - Minimum of 1 year of experience in customer service, preferably in a financial services environment. - Experience with live chat support tools and customer relationship management (CRM) software is a plus. - **Personality Traits:** - Passionate about helping clients and committed to delivering exceptional customer service. - Reliable and consistent in attendance, quality of work, and meeting deadlines. - **Soft Skills:** - Strong emotional intelligence to empathize with client concerns and manage interactions effectively. - Excellent negotiation skills to achieve mutually beneficial outcomes with clients. - **Technical Skills:** - Proficient in using computers and various software applications, including Microsoft Office Suite. - Ability to quickly learn new software tools and platforms relevant to live chat support. **Benefits:** - Paid sick leave - Life insurance - Gym membership - Opportunity to flourish in a culture that embraces change and responds resiliently. **Working Environment:** At Ameriprise Financial, we prioritize a supportive and adaptive workplace. You will have the opportunity to flourish in a culture that embraces change and responds resiliently to the evolving financial landscape, contributing to our commitment to excellence in client service. **Deadline to Apply:** All applications must be submitted by **October 27, 2024**. **Equal Employment Opportunity Statement:** Ameriprise Financial is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome and encourage applicants from all backgrounds to apply, as we believe that diverse perspectives enhance our ability to serve our clients effectively. --- If you meet the qualifications listed above and are excited about the prospect of assisting our clients through live chat, we encourage you to apply for this enriching opportunity at Ameriprise Financial in Nelson!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.