Level 2 Information Services Support Specialist

We are looking for a vibrant, energetic individual who has a technical knowledge of computers, software, and networks, to join a busy District Council in Rolleston. In this role you will be providing support to business staff in their onsite IT helpdesk, in a level 2 capacity.

This is a fulltime temporary position until the end of June, with hours being Monday - Friday: 8am - 5pm. You must be available to start immediately.

Responsibilities: Providing friendly, professional, and timely support to users on hardware, software, and other digital equipmentResponding to user level equipment failuresBeing a point of escalation relating to technology issues within the organisationEnsuring assets, operations, and procedures are followed and well documentedMaintaining a high level of cyber security awareness, and assisting in educating staff to make secure choices in their digital operations Skills and experience required:
You will be someone who can work through large volumes of incoming tickets, and confidently troubleshoot for staff users across all areas of the business. As this is a level 2 position, it will be essential that you bring a strong working knowledge aroundcomputers, software, networks, and telecommunications systems.
Two years experience in a Level 2 Helpdesk environment (or very experienced Level 1)Experience working with ticket management systems, within a large busy corporate environmentExperience in Microsoft Azure and AD user setup, laptop and network troubleshootingKnowledge of Microsoft desktop operating systems, networking fundamentals, Microsoft systems, and physical devices On offer: Carparking onsite$35 per hourCentral location in Rolleston, situated just off the motorway. Apply:
If you are interested in the above role please apply online, or for a confidential discussion call Millie Nathan on 03 948 1507. We look forward to hearing from you.
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