Job Category: Administration and Office SupportKo te manu e kai ana i te miro nona te ngahere, ko te manu e kai ana i te matauranga nona te ao.At Skills Group, we believe in empowering individuals to reach their full potential. Our whakatauki (proverb) captures our philosophy: "The bird who eats the miro berry, the forest is their domain. The bird who consumes knowledge, the (whole) world is their domain."We are on a mission to maximise human potential and create a better world. If you are passionate about making a meaningful impact, we invite you to join us.Who is Skills Group?Skills Group is a leader in vocational training, providing educational and workforce development services for over 30 years. We offer lifelong learning pathways for individuals, organisations, and industries.Our Specialist Trades division includes Etco, ICE, and E-tec, all focused on building industry capability and fostering a highly skilled workforce. Etco trains electricians, placing apprentices with host companies and offering courses for both apprentices and qualified electricians. ICE provides hands-on training in plumbing, gasfitting, drainlaying, and roofing. E-tec specialises in training for the electrotechnology and telecommunications sectors.Together, we equip apprentices and professionals with the skills needed for success.Job DescriptionThe opportunityAs a Learner Services Support, you will play a key role in the Apprentice Hub, helping apprentices in electrical, plumbing, and PGDR (Plumbing, Gas, Drainlaying, and Roofing) trades navigate their learning journeys. This role supports apprentices from their first orientation to successful program completion, ensuring excellence through proactive engagement, query resolution, and coordination with field and learning teams to enhance the apprentice experience.Key responsibilitiesAdministration Support - Support apprentice inquiries and resource needs, track on-job assessments, and ensure all qualifications and licenses are resolved before completion.Reporting - Monitor apprentice progress, identify support needs, and prepare reports for appraisals, block courses, and escalations as required.Stakeholder Management - Build relationships and maintain clear communication with internal teams to ensure apprentices are fully supported in their learning journey.Desired Skills and ExperienceWhat you'll bringKnowledge: Familiarity with the New Zealand apprenticeship framework, especially in electrical or PGDR trades, is a plus.Customer Service: Experience in a help desk or customer service role, handling a range of queries.Technical Skills: Proficiency in SAMS, SELMA, and Microsoft Office Suite (Word, Excel, PowerPoint).Communication: Strong interpersonal skills and the ability to work with diverse teams and apprentices.Attention to Detail: High accuracy and the ability to manage data from multiple sources.Empathy and Approachability: A genuine interest in supporting apprentices and a solution-oriented mindset.At Skills, our culture is built on our values of Joy, Manaakitanga, Collab, and Bold. We believe in creating a workplace where you feel valued, supported, and empowered to grow. Along with the opportunity to work in a dynamic team supporting apprentices, you'll also enjoy a range of employee benefits:Health and Wellbeing: Medical insurance, EAP support, and annual flu vaccinations to keep you healthy.Leave and Flexible Work: Flexible working arrangements, birthday leave, and additional bereavement leave for family.Superannuation and Financial: 5% employer contributions through SuperLife and a $500 talent referral scheme.Learning and Development: Weekly paid learning time, LinkedIn Learning access, and monthly in-house workshops.Ready to Apply?Take the first step towards shaping your future with Skills Group. Apply today and be part of a culture that values growth, collaboration, and innovation.
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