LUXOTTICA OF AMERICA INC - LDO8930-Licensed Team Lead - Bellevue, WA - LenscraftersRequisition ID: 850412Store #: 008930Position: Full-TimeAt LensCrafters, we're passionate about bringing people better sight. By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career. This person will support our optical experience inside Macy's department stores in the U.S.GENERAL FUNCTIONThe Licensed Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.MAJOR DUTIES AND RESPONSIBILITIESEnsure the LensCrafters team provides unsurpassed Customer Service.Proactive & solution driven, accurate execution & product knowledge.Assist customers with selections, provide recommendations, assist sales associates.Serve as a responsible alternate store key holder.Under current & valid state Opticianry license, perform the following:Provide expertise & product knowledge on lens choices based on the patient's vision needs & OD prescription.Adjust and/or repair eyewear as needed.Present & dispense eyewear.Perform accurate digital measurements.While working in Lab, if applicable:Custom fit glasses & precisely place prescription in lenses.Work with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology.Ensure finished eyewear meets optical standards & customer requirements.Create a safe working environment for all, demonstrate safe work practices.Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.BASIC QUALIFICATIONSHS diploma/GED.Current & valid state Opticianry license.Strong optical & retail experience.Knowledge of current optical theory & merchandise.Strong communicator & listener.Strong inter-personal skills.Strong basic math skills.Sales skills.Problem solving ability.Familiarity with cash register, computers & calculators.Leadership & training experience.Edging & mounting experience.Basic optics knowledge & optical measurement experience.PREFERRED QUALIFICATIONSState licensure (if applicable) &/or ABO Certification in non-licensed states.LensCrafters Final Eyewear Inspector Certification.LensCrafters Quality, Fitting & Adjusting Program.Optical machinery/instruments experience.Customer service experience.AccuFit Digital Measurement System certification.Knowledge of current store merchandise & lens options.Pay Range: 23.42-38.61Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229. #J-18808-Ljbffr
