Minimum Requirements
Associate degree in Information Technology or a related field preferred; relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
Experience:
Previous 3 years of experience in an IT support role is advantageous.
Technical Skills:
Familiarity with Windows and macOS operating systems.
Basic understanding of networking concepts and hardware components.
Experience with mobile device configuration (iOS and Android).
Soft Skills:
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and as part of a team.
Working Conditions
Full-time position, may require occasional evening or weekend support.
Work is primarily conducted in an office environment, with some on-site visits to assist users.
Key Responsibilities
Technical Support:
Provide first-level support for hardware and software issues via phone, email, or in-person.
Diagnose and troubleshoot computer and network problems.
Resolve user issues related to operating systems, applications, and hardware peripherals.
Asset Management:
Maintain accurate inventory of IT assets, including laptops, mobile devices, and software licenses.
Assist with the procurement and deployment of IT equipment as needed.
Track and manage the lifecycle of IT assets from acquisition to disposal.
Configuration and Setup:
Configure laptops and mobile devices for new users according to company standards.
Install and update software applications and system updates.
Ensure all devices are secure and compliant with company policies.
Documentation and Reporting:
Maintain detailed records of support requests, resolutions, and user interactions in the ticketing system.
Generate reports on support trends and asset utilization.
User Training and Guidance:
Provide basic training and guidance to users on software applications and IT tools.
Assist in creating user manuals and instructional materials.
Please click Apply Now to apply for this role or to register your interest.
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