Kiwi Vip Account Manager (Nz)

Do you love working in the iGaming industry, engaging with players, and are you extremely results-oriented? Being a VIP manager isn't for everyone, but for those who thrive in this role, it becomes a way of life—and you can earn an excellent wage! Our client is a rapidly expanding casino and sportsbook, gaining an increasing market share in the NZ market. Being a native Kiwi /NZ English speaker is a requirement for this role, as you will be chatting with VIPs, creating promotions, and handling phone calls. Therefore, your native communication skills in English with a Kiwi dialect must be top-notch. Basic salary from $85-90K NZD + up to 50% bonus = up to $135K NZD annually Role & Responsibilities Engage with VIP clients via chat, email, and phone Develop and sustain solid relationships with VIP clients Assess and resolve clients' issues Meet VIP players for streamed and live events Evaluate and provide feedback on various segments relating to KPI performance Meet or exceed KPI targets Take an active part in developing and implementing VIP programs and initiatives Required Skills & Experience Native communication skills in English Spoken dialect must be Kiwi / NZ Minimum 2 years' proven track record of working with B2C VIP management within igaming / online casino operations Experience of working also with Sportsbook players would be an asset Previous experience of working with VIP management for the NZ market in igaming is a non-negotiable requirement and the basic salary will reflect experience About this role Fully remote from New Zealand OR Office-based in Malta or Cyprus, working night-shift Up to $90K NZD starting salary Up to 50% bonus If you hit your targets you can earn $135K NZD A range of benefits to be introduced upon completed probation Apply with your detailed CV in English, please. #J-18808-Ljbffr