Title: Sales Assistant (Key Holder) – part timeReporting to: Store ManagerDirect reports: NoneKey relationships: Internal: Owner, store managers/assistant managers, office administrators,External: ARLNZ, suppliersCompany mission statementToyworld is committed to bringing families together, by providing the best range of competitively priced, fun, educational toys, games and gift solutions available. We offer a unique destination shopping experience for adults and children through up-to-date product knowledge along with the highest standard of customer service.Operating environmentToyworld is a co-operative with 29 stores in New Zealand and is part of ARLNZ. Each store is independently owned but follows the national marketing programme that is supplemented by further local marketing activities. Mainland Toys Ltd owns and operates multiple Toyworld retails stores in the South Island (3 in Christchurch and 1 in Nelson).Mainland Toys aims to standardise all operating procedures, marketing and processes across it stores whilst building one-to-one relationships with local customers. The Mainland Toys head office is located in Christchurch and centralises all pricing, most purchasing and printing of tickets. Support is provided from the head office and the other Toyworld stores as well as access to fully documented processes and procedures.Toyworld operates in a fast-paced environment and business that changes significantly within a week and is seasonal. The role of key holder needs to be able to multi-task and operate in a dynamic manner whist having fun.Purpose of positionThis role forms a key part of the store operations and customer experience. The role is responsible for supporting the store manager/assistant manager in the full operation of the store whilst operating in a proactive manner. When the store manager and assistant manager are not present the key holder is responsible for the in-store operations. The role is expected to be able to undertake the following tasks following a training period:Serving customers and dealing with non-standard customer issuesOn-line orders and click/collect orders are processed within target timelinesReceiving, checking and receipting of goodsDealing with damaged/faulty stock and following up with the supplierMerchandising and ticketing of productDirecting staff when the manager/assistant are not presentBuilding ride-on vehiclesGrowing the Toyworld customer databaseDigital posts are made in conjunction with the marketing programme. On-line enquires are dealt with promptlyProviding feedback to Toyworld management of opportunities and/or issuesAccountabilities Expected end results / Indicators of Success Serving customers and dealing with non-standard issues. Providing a gift wrap service. Customer pre-orders are managedCustomers have an excellent experience.Issues are dealt with professionally following agreed processes but using management discretion where appropriateCustomer pre-orders are managed and followed up with a text/email/phone as appropriateOn-line order and click/collect orders are processed within target timelinesOn-line orders are processed within 30 minutes of an order of order receipt. On-line fulfilment orders are packed and shipped same working day for orders before 3pm Receiving, checking and receipting of goodsProduct is receipted within a day of arrival (unless at very busy times). Stock is checked with the invoice and prepared for placement in the store Merchandising and ticketing of productProduct placement is maximised in the store. Stock is kept tidy on shelves and optimised for sales/clearance product and high moving items.Ticketing of product and ensuring tickets remain in good order. Arranging replacements when neededDirecting staff when requiredDirecting staff if the manager/assistant manager are not present to ensure staff are all productive Building ride-on vehiclesBuilding and repairing ride-on vehicles for customer orders and/or display models. Growing the Toyworld customer databaseActively supporting the monthly draw to get customers to sign up to the Toyworld club Website posts are made when requested. On-line enquires are dealt with promptlyPosts are made when requested and in conjunction with the marketing programme.On-line comments/questions are responded to the same dayUndertake tasks of a key holderOpening/closing the store in a timely manner. Completing the end of day reconciliation. Liaising with the weekly cash collection companyExcellent communication to Toyworld management of opportunities and/or issuesActively identifying issues/opportunities to improve. Promptly escalating data issues Additional tasksAdditional tasks are undertaken as directed by management e.g. lead on merchandising or front of house, etc Qualifications and ExperienceAt least 3 years work as a sales assistant in an equivalent retail environmentAt least 1-2 years experience as a key holder is ideal but not essentialExperience with producing on-line posts for business purposes is highly desirableBasic Excel spreadsheet skills are highly desirableExperience with the Infinity operating system is desirable but not essentialKey Competencies and AttributesExcellent customer and team relationshipsGood written and verbal communication skillsHigh levels of attention to detailComputer literateFast learnerWork patternThe role is part-time as per the roster however is required to one week-end day each week. The role is waged and is expected to work on public holidays other than when the store is closed (i.e. Christmas Day, New Years Day, Good Friday, Easter Sunday, Anzac Day am).Due to the seasonal nature of toys, annual leave is not permitted from mid-November to after Boxing Day specials unless by exception with the owner's approval. Additional hours may be required to work with some late-night store hours.Original job Key Holder - Retail Sales Assistant - Part-Time posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.#J-18808-Ljbffr
