Freight/Cargo Forwarding (Manufacturing, Transport & Logistics)
Full time
Kuehne+Nagel NZ have a rare opportunity to join our Key Account Management Team . Responsible for traditional key account management tasks and responsibilities, this role sets itself apart from others in the market, by also being responsible for targeting new business and driving growth from existing customers.
We are looking for someone who is passionate about looking after their customers and able to build and maintain key relationships. You will be responsible for all aspects of the day-to-day activities of the account, ensuring customer satisfaction and driving process improvements.
As well as ensuring we are delivering on operational KPIs and delivering exceptional customer service for your existing portfolio, you will also be required to identify and pursue new business opportunities both within and outside of your allocated portfolio.
Your Tasks & Responsibilities: Proactively managing and expanding relationships with allocated key customers
Provide an exceptional customer experience through effective and efficient responses to customer enquiries and issues, both internal and external
Identifying and pursuing new sales and growth opportunities within own portfolio
Identifying and pursuing new sales opportunities in the market
Develop strategies and process improvement initiatives to develop and maintain the overall performance of the account
Provide guidance and support to internal staff & teams, using your extensive knowledge & experience in all aspects of logistics.
Ensure accuracy of the setting up and maintenance of Standard Operating Procedures (SOP's)
Your Skills & Experience: A minimum of 5 years' international freight forwarding commercial experience including Supply Chain design and implementation
Successful track record in international freight forwarding dealing with customers
Proven ability to think outside the square to deliver creative solutions to a variety of customers
High level of accuracy and attention to detail
Ability to thrive under pressure and work autonomously and in a team environment
Customer focused and commercially astute with a high level of communication and interpersonal skills
Have strong resilience and the ability to recover quickly from setbacks
What will we offer you? We are proud to be a company that values the contribution our employees bring, and as such we provide some fantastic employee benefits with this role:
Competitive base salary + sales incentive scheme
Flexible working arrangements, both location and hours (as agreed with your Manager)
Fully subsidised health insurance for yourself and immediate family
Free access to confidential EAP services
Access to training, learning and development opportunities as well as career progression in a successful global organisation
Flu vaccinations, Christmas gift, birthday cakes and more!
*Please note - we will only accept applications from those with current NZ working rights.
With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies.
As an employer, Kuehne + Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne + Nagel and look forward to receiving your application.
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