Build your best future with the Johnson Controls team. An exciting opportunity has become available for a highly motivated Key Account Manager to join the team in the Auckland office! In this pivotal role, you will be responsible for identifying, developing, improving, and maintaining key relationships within key customer organisations and service agents. If you have excellent relationship building skills and have high attention to detail, this position will be a perfect fit for you. What we offer: Competitive salary package including staff benefits Excellent team culture Ongoing training and opportunities for professional development and upskilling What you will do: Identify, develop, improve, and maintain key relationships within key customer organisations and service agents. Drive excellence for the service business through relationship management and actively integrating the customer's needs with leadership and delivery teams. Be an internal advocate and 'account champion' for your customers. Take ownership & accountability of your nominated customer accounts. Understand your Customer's corporate objectives and operational priorities and ensure effective communication with relevant JCI stakeholders. Act as a conduit between your client and Johnson Controls; leverage the vast array of subject matter experts across Johnson Controls to deliver unparalleled technical and service outcomes. Positively impact the customer's perception of JCI to improve stickiness & loyalty. Create and lead customer engagement initiatives. Carry out account management activities for nominated customer accounts. Achieve assigned sales plan targets through contract renewals and closure of sales leads. Support new business generation in your accounts by identifying and developing new opportunities. Network within the industry and provide insights and market updates to the Service and Sales teams. Work with key internal stakeholders to develop new leads, proposals, and solutions for your customer accounts. Support the service delivery team with customer issues and escalations. Ensure KPIs are maintained and reported on. Ensure professional and compelling sales & solutions documentation is provided at all times. Support accounts & administrational teams on billing and invoice queries. Perform other ad hoc duties as required. What we look for: 3-5 years Key Account Management experience (preferably within the fire industry). Experience within the built environment and Facility Management in general; particular focus on hard services. Demonstrable ability to identify, establish and develop relationships in client organisations for a positive financial result. Inquisitive and empathetic to customer's financial and operating environment. Proactive influencer, able to affect and support a customer to make new decisions. Excellent verbal, written and financial communication skills; excellent attention to detail. Strong organizational, administrative and time management skills. High level of expertise in MS Office (Bonus for SFDC fluency). Capable of working efficiently in a fast-paced environment and under pressure. Johnson Controls International plc. is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. Please note pre-employment checks – including reference checks, medical, criminal record check, and drug & alcohol testing – will form part of the eligibility process. If this is the right opportunity for you - Apply Now! For a confidential discussion and to know more about the role, please email Janis at #J-18808-Ljbffr
