Build your best future with the Johnson Controls team An exciting opportunity has become available for a highly motivated Key Account Manager to join the team in the Auckland office! In this pivotal role, you will be responsible for identifying, developing, improving, and maintaining key relationships within key customer organisations and service agents. If you have excellent relationship building skills and have high attention to detail, this position will be a perfect fit for you. What we offer: Competitive salary package including staff benefitsExcellent team cultureOngoing training and opportunities for professional development and upskillingWhat you will do: Identify, develop, improve and maintain key relationships within key customer organisations and service agents with the view to protect and defend existing business while developing more opportunity for JCI aligned to the customer's operational and strategic needsDrive excellence for the service business through relationship management and actively integrating the customer's needs and view of JCI with leadership and delivery teamsHow you will do it: Be an internal advocate and 'account champion' for your customersTake ownership & accountability of your nominated customer accountsUnderstand your Customer's corporate objectives and operational priorities and ensure it is effectively communicated with relevant JCI stakeholdersAct as a conduit between your client and Johnson Controls; leverage the vast array of subject matter experts across Johnson Controls to deliver unparalleled technical and service outcomesPositively impact the customer's perception of JCI to improve stickiness & loyaltyCreate and lead customer engagement initiativesCarry out account management activities for nominated customer accountsAchieve assigned sales plan targets through contract renewals with view to increasing share-of-wallet, and through quoting and closure of sales leads (direct and indirect) from within assigned accountsSupport new business generation in your accounts by identifying and developing new opportunitiesActively integrate relevant technical and Sales' SME's through business development process to improve solution development, sales documentation and closeIdentify new business contacts and opportunities both inside and outside your nominated accountsNetwork within the industry and provide insights and market updates to the Service and Sales teamsWork with key internal stakeholders and teams to develop new leads, proposals and solutions for your customer accountsSupport the service delivery team with customer issues and escalationsEnsure KPIs are maintained and reported onEnsure professional and compelling sales & solutions documentation is provided at all timesSupport accounts & administrational teams on billing and invoice queriesOther Ad Hoc duties when requiredWhat we look for: 3-5 years Key Account Management experience (preferably within the fire industry)Experience within the built environment and Facility Management in general; particular focus on hard services and a competent understanding of how money moves through a facilityDemonstrable ability to identify, establish and develop relationships in client organisations for a positive financial resultInquisitive and empathetic to customer's financial and operating environment demonstrated through tailored engagement, communication, and solution developmentProactive influencer, able to affect and support a customer to make new decision and build relevant business cases; supports and leads other JCI account facing staff to improve proposals & outcomesExcellent verbal, written and financial communication skills; excellent attention to detailStrong organizational, administrative and time management skills with ability to manage multiple priorities and meet deadlinesHigh level of expertise in MS Office (Bonus for SFDC fluency)Capable of working efficiently in a fast-paced environment and under pressure; flexible between autonomous and team-based workJohnson Controls International plc. is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit note pre-employment checks – including reference checks, medical, criminal record check, and drug & alcohol testing – will form part of the eligibility process. If this is the right opportunity for you - Apply Now! For a confidential discussion and to know more about the role, please email Janis at ****** #J-18808-Ljbffr
