Account & Relationship Management (Banking & Financial Services) Key Account Manager (KAM) for TAP (The Adviser Platform)The Adviser Platform is looking to grow its Key Client Support and is looking for a client centric person to join its team. How you'll make an impact in this roleIn financial services, effective account management is crucial to maintaining strong relationships and delivering exceptional service to clients. You'll play a key role in managing and nurturing relationships with key accounts, ensuring they receive tailored support and training that empowers them to maximise the value of TAP's offerings. You'll contribute to our vision of being New Zealand's market-leading management platform for financial advisers.What you'll doThe Key Account Manager (KAM) is a critical member of our client relations team, responsible for managing and expanding relationships with key adviser members. Key responsibilities include:Building and maintaining strong relationships with key clients, understanding their needs, and providing tailored support.Coordinating and managing the delivery of TAP services to ensure client satisfaction and success.Providing training and development support to clients, helping them utilise TAP's tools and services effectively.Acting as the primary point of contact for key clients, ensuring their enquiries and concerns are addressed promptly and effectively.Collaborating with internal teams to ensure seamless service delivery and continuous improvement of TAP's offerings.What you can look forward toAn opportunity to join a growing and innovative business in fintech, committed to the success of adviser members.Be part of a small, close-knit, and supportive team.Endless learning and development opportunities for personal and career growth.Insurance benefits.Great coffee and fresh fruit.'Dress for your day' – bring your whole self to work.Newly renovated offices on the city fringe, surrounded by great lunch options and public transport.To be successful in this role, you'll ideally…Be a team player with a great attitude but also be self-motivated to work independently.Have experience in account management roles, providing excellent service and support.Have experience working in the Personal Risk, Investment, Mortgage, or Fire & General Insurance space.Have strong written and verbal communication skills.Be proficient in the Google suite.Be quick to grasp and confident in navigating tech platforms.About usThe Adviser Platform (TAP) is a growing fintech business, offering NZ financial advisers a market-leading management platform. We're genuinely committed to helping independent advisers build and grow their businesses by providing all the tools, processes, and support to succeed in today's market.Founded by a team with decades of experience in financial advice, TAP provides an exceptional administration support team, bespoke CRM, training, and practical regulatory and compliance advice for advisers.Visit our website or LinkedIn to find out more: Your application will include the following questions: Which of the following statements best describes your right to work in New Zealand? How many years' experience do you have as a key account manager? How many years' experience do you have in a client services / account management role? What's your expected annual base salary? How much notice are you required to give your current employer? Report this job advert Don't provide your bank or credit card details when applying for jobs. What can I earn as a Key Account Manager
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