Journeys Customer Service Safety Network Officer As a key member of the Journeys Team, the Customer Service Safety Network Officer plays a vital frontline role, delivering exceptional customer service. This position involves receiving and managing requests for service enquiries from the community, ensuring each is followed through to completion. You will gather information from customers, conduct site visits to investigate issues, and collaborate with the Journeys team to discuss compliant and safety-focused solutions. Your work will help address community concerns while prioritising safety and quality in all outcomes.
This is a fixed term maternity leave cover role, until July 2025.
You'll recognise the importance of the role as a Treaty partner and understand how that underpins Gisborne District Council's work.
Key Responsibilities Deliver a consistently high level of customer service to Council's customers/stakeholders.
Ensure most enquiries are completed at first point of contact whenever possible in a timely, professional, friendly, and empathetic manner.
Support the Journeys team by conducting site assessments identifying safety improvement opportunities and participating in road safety audits.
Ensure all information is kept current and accessible, including the knowledge base system, pamphlets, forms, fact sheets, and Internet.
Actively keep up to date with Council activities and notifications, to be better informed for the customer.
Provide administrative support to the Journeys Team when required.
Minimum Requirements Currently working towards a diploma-level qualification in marketing, business management, or a related field.
Relevant work experience in a similar role.
A valid New Zealand full driver's licence.
Proven ability to multitask, prioritize, and remain calm under pressure, especially when handling high-priority matters.
Experience in adapting to changing circumstances with flexibility and ease.
A strong customer service ethic, with a focus on delivering excellent support.
Proficient and confident in using computers, database programs, Excel, new technology, and social media platforms.
Flexible on start and finish times.
Benefits Hybrid working (home and work).
Relocation assistance.
Piritahi Day – an additional leave day to spend with whanau & friends.
Staff Discounts at local retailers and big brands.
Allocated training budget for career development and to support professional affiliation membership (where relevant to the role).
Work with a great team and enjoy regular, lively social events!
Access to reduced health insurance premiums for you and your family through Southern Cross.
Free eye exams.
Access to free independent counselling and support services for you and your family.
Annual flu vaccinations and health checks.
Here at Gisborne District Council, we pull our values from the community we serve. It makes sense then that we are enthusiastic about culture in our workplace. Family and inclusivity are deep seated in our ethos. With Treaty partnership front of mind, we're serious about building a workforce that enhances our commitment to deliver.
We work hard together to make our people proud, and our whanau are why we are so passionate about what we do for the community.
Me pehea te tono mai | How to Apply We will start the process when suitable candidates apply; please submit a resume and cover letter.
Click APPLY or email ****** for additional information.
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