Job no: 512534 Work type: Permanent Full Time Location: South Island - New Zealand Categories: Customer Service, Administration & Operations About JB Hi-Fi With over 200 stores and over 7,000 team members across Australia and New Zealand, JB Hi-Fi is one of Australasia's largest and most trusted retailers. Specialising in consumer electronics, home entertainment, small appliances and white goods, JB Hi-Fi strives to deliver the most extensive range, cheapest prices and genuine service to customers every day. The heart of our business is our people and we are proud of a culture that fosters teamwork, nurtures talent, encourages individuality and embraces diversity. The Opportunity As a Counter Specialist, you will have the opportunity to contribute to the continued sales growth of the store through delivering excellent customer service, while ensuring compliance to core policy and procedures, including: Contributing to improving processes at the counter by ensuring systems are implemented and followedWorking collaboratively as part of a team in delivering a positive experience for both instore and online customers and effectively resolving customer complaints and queries as requiredTrain and support new counter team members in understanding all systems and processesOur success has been based on our people who are passionate and committed to doing their best. JB Hi-Fi operates seven (7) days a week (in most areas) and flexibility with hours is essential. Benefits: An awesome and supportive teamGenerous team member discounts across a range of productsTeam Member sales incentivesTraining to help you grow and develop12 weeks paid maternity leaveEmployee Assistance ProgramAll applications are strictly confidential. Advertised: 23 Sep 2024 New Zealand Standard Time Applications close: 23 Oct 2024 New Zealand Daylight Time #J-18808-Ljbffr