About UsJB Hi-Fi Group is one of Australasia's largest and most trusted retailer groups with hundreds of stores trading under the JB HiFi and The Good Guys banners, supported by a network of Home Delivery Centres (HDCs). Our HDCs and Supply Chain teams help contribute to our retail business success throughImagining and Enabling Supply Chain possibilities that deliver to our Customers Safely & Sustainably. By combining capability, technology and an engaging team culture, we can offer the best brands, a big range of home appliances and consumer electronics at low prices.About the roleMultiple full-time and part-time positions available!Create, support, and uphold a culture of collective high performance and great customer experiences within the JB Direct Sales Team, by delivering high quality product and service solutions on every occasion over the Phone and via Live Chat.Key Responsibilities:Achieve sales targets for you and the JB Direct Sales Team by:Putting the customer at the centre of everything you do and creating "Raving Fans".Participating in all suppliers, compliance, and sales training modules.Participating in the STARS coaching program to learn and demonstrate required sales behaviors.Understand the JB HiFi 5 Steps of Selling and demonstrate in all customer interactions o Working efficiently and multitasking where required to manage incoming call and chat volumes.Provide a high level of customer service standards including pre, during and post the sale.Remain relevant and up to date with new products and services.Ensure all sales activities meet compliance and legislative standards.Build and maintain effective working relationships with relevant internal and external stakeholders.Assist the Management Team, where required, in daily operational aspects and task.About youCustomer Focus - Does everything through the eyes of the customerInterpersonal Savvy - Relates openly and comfortably with diverse groupDrives Results - Consistently achieves results, even under tough circumstancesCommunicates Effectively - Communicates with a clear understanding of the unique needs of different audiencesDemonstrates Self-Awareness - Uses feedback and reflection to gain insight into personal strengths and weaknessesAgile Learning - Actively learns when facing on new situations, applying lessons from both successes and failuresBeing Resilient - Rebounds from setbacks and adversity when facing difficult situationsSkills & RequirementsRetail experience in high achieving teams (preferred not mandatory)Demonstrated ability in required competenciesUnerring passion for creating great customer experienceTo ApplyIf you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply!
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