Italian Speaking Customer Advisor

Details of the offer

Job Description
About Us: Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Ctrip, Skyscanner, and Qunar.
Across its platforms,
We have four Customer Service Centres in Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
The Role: Are you a high-energy, self-motivated individual who is excited about building a world-class travel brand in the European markets?
We are seeking a creative and results-driven Marketing Campaign Specialist to join our dynamic team.
In this Role you'll:
Develop and execute integrated marketing campaigns for key airlines and hotel partners, ensuring alignment with business objectives and market trends.
Conduct thorough research and analysis of the local market to inform campaign strategies that resonate with target audiences and drive engagement.
Collaborate closely with the sourcing team, maintaining strong relationships with airline and hotel partners, ensuring clear, effective communication of campaign goals and expectations, and that campaigns are tailored to meet partners' requirements.
Track, analyze, and report on campaign performance.
Collaborate with internal key stakeholders, such as the design, content, and legal teams, to deliver high-quality campaign messages that meet local market needs.
Coordinate with key stakeholders in the Shanghai headquarters, including product, CRM, and marketing teams, to maintain campaign processes and align with product functionalities.
What you'll Need to Succeed:
3+ years of experience in marketing, with a focus on campaign management or a similar role; experience in the airline or travel industry is a plus.
Bachelor's or Master's degree in Marketing, Communication, Business, or a related field.
Strong cross-cultural and cross-functional communication skills.
Fluent in English, proficiency in Chinese is a plus.
Strong understanding of the UK and EU local market dynamics and customer behavior within the travel sector.
Strong analytical skills with the ability to interpret data and make data-driven decisions.
Proven experience in managing B2B relationships.
Strong organizational skills with the ability to manage multiple projects simultaneously.
Why We Offer: A stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace.
Everyone is on a trip, whether it's a career trip or a life trip. At our company, you can define your own trip by setting a goal and celebrating your success by recognizing the progress you have made.
What's more?
Our rapid business growth globally offers abundant career opportunities at various levels and in multiple functions.
Internal transfer is encouraged, and our global job rotation program enables you to pursue a global career path and make a global impact.
We provide learning opportunities to further your career in areas of leadership capability, soft skills, and professional expertise.
We encourage flexible work arrangements.
Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Click to learn more about what makes this a trip where both your career and life can flourish!

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Nominal Salary: To be agreed

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