If you like getting hands-on with all kinds of technology across MSP/IT and telecommunications businesses, with every day presenting a new challenge, this is for you!
Who and why
Vetta Group is an award-winning, end-to-end technology solutions provider. We are the 2022 winners of the South Canterbury Business Excellence Award for Innovation & Technology. We operate multiple IT and telecommunications businesses & brands, providing services and support to businesses of all shapes and sizes throughout New Zealand. We work with customers on a day to day basis to improve their technology usage and experiences through innovative and bespoke solutions, both on-site and cloud.
To cater for our growing customer base, we are seeking an individual who can deliver effective IT solutions to small to medium business customers across the country, based out of our Timaru office.
We take pride in our ability to offer a prompt and friendly service whilst working in a fun, fast paced, team environment. We are seeking a dynamic individual for our range of IT and internet connectivity-based operations, who is passionate about technology. The successful candidate will have the ability to consult with customers to deliver the best solutions for their needs.
Company culture is of great value at Vetta, and therefore this role will suit a genuinely flexible, personable team player. We're after an engineer who can demonstrate talent and passion, is willing to share their expertise with colleagues, and who truly enjoys working in a well organised but fun team environment, while maintaining our simple, key company values:
Don't be a jerk
Passion over credentials
Set really high standards
Keep ahead of the curve
Love what you do
Take ownership
Put customers first
A day in the life
Curious what a day in the life of this role looks like? A normal day looks something like the below:
Grab a cup of freshly ground java (don't worry, not the programming language!) while familiarising yourself with the day's priorities
Respond to customer support tickets
Answer the helpdesk phones
Collaborate with your team mates on curly issues
Assist in technical sales
Attend site for physical implementations and troubleshooting
Read and update Wiki material
Listen, identify opportunities and propose solutions
Have fun!
We are looking for
Ideally will have 2-5 years of practical work experience in a technical environment, however on-the-job training will be provided.
It is essential that you have a great attitude and be genuinely passionate about doing things better and more efficiently while constantly seeking improvement. You must be a dynamic & keen technician with excellent organisational and time management skills, and can enthusiastically embrace new technology. Excellent customer service skills are vital in this role where you will support both office based and remote users. You will have the ability to work within a growing team, covering both projects and operational work.
Ideally, we are seeking an individual with the following skills:
MCSE, CompTIAA+ and/or Network+ would be an advantage
Administering business networks and hardware solutions
Microsoft & Apple products and technologies
Mikrotik, Ubiquiti and other vendor networking experience would be an advantage
Cloud solutions including Microsoft 365 and Azure desirable
Advanced skills in latest versions of Windows Server, Exchange & Windows Desktop operating systems
Networking, Routing & Firewalling
Sales or customer facing service experience
You will also have the ability to build excellent working relationships externally and internally, and have excellent problem solving and communication skills.
We will require you to have a full clean NZ drivers license and existing rights to work in New Zealand.
You will be expected to be part of the support team after-hours rotation roster to provide customers with assistance outside of business hours.
This is a tremendous opportunity with career development and opportunity for growth within a support network of trained, experienced, professional people.
A competitive remuneration package will be tailored based on the applicants' skills, alongside perks included of being a Vetta Group team member.
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