Help Desk & IT Support (Information & Communication Technology)
Whakatane Mill Limited continues as one of the Whakatane District's largest employers and is stronger and prouder than ever with an exciting future ahead. Our little piece of paradise is a fantastic location to work and live. Located in the spectacular Eastern Bay of Plenty of New Zealand, with beautiful beaches, crystal clear lakes and an abundance of native bush, this corner of the world is an outdoor-lover's playground.
We are seeking an onsite IT Support Specialist to join our IT team to provide technical expertise and support for WML IT infrastructure, systems, servers, applications and end-user services. This is an opportunity for you to join a leading business in an interesting and complex manufacturing environment.
Key Responsibilities of this role include:
Support effective operation, development and protection of IT infrastructure, systems and services
Provide support for day-to-day user service requests responding to and managing assigned help desk tickets
Prepare and deliver IT hardware and software including handling of IT Asset Management
Design, maintain and support cloud-based IT operations focused on Microsoft 365 platform
Lead maintenance and upgrade initiatives across user devices, servers, network and storage infrastructure
Participate in the on-call roster
To be successful in this role, you will need to have the following skills and hands-on experience:
A Bachelor degree in relevant field and/or 3+ years experience in an IT support role
Configuration and support of Microsoft Windows (Desktop), Windows Server, Active Directory and Group Policy
Microsoft 365, InTune and Entra (Azure) support and administration
1st Level support of print, network and VoIP solutions
We offer a competitive remuneration and benefits package, a career in our sunny Eastern Bay of Plenty and an awesome team of people to work with. Being a Whakatane Mill employee also means working for an innovative organisation that has a bright new future ahead. Whakatane Mill Ltd is proud to be an equal opportunity employer.
The successful applicant is required to undergo a criminal history check, a pre-employment medical and drug test prior to commencing employment. You must have the legal right to work in New Zealand to be eligible for this role.
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