It Support Technician

In this role, you will:

Deliver outstanding customer support by efficiently resolving technical issues.

Manage IT systems, hardware, and software to ensure smooth operations.

Diagnose and troubleshoot hardware, software, and network problems.

Install and configure computer systems, printers, and other IT equipment.

Assist customers with the setup, operation, and maintenance of IT products and services.

Repair and service mobile phones, tablets, and other telecommunication equipment.

Document technical issues and solutions to enhance support efficiency.

Stay updated with industry trends and product information.

Work collaboratively with team members to improve service delivery and customer satisfaction.

Job Requirements:

Strong knowledge of IT systems, including smartphones, tablets, PCs, CCTV, and phone systems (iOS, Android).

Experience in repairing and servicing mobile phones and telecommunication equipment.

Excellent communication and problem-solving skills.

Previous experience in IT support or a related field is advantageous but not required.

A genuine passion for technology and a commitment to delivering high-quality support.

Ability to thrive in a fast-paced environment and manage time effectively.

Location: In Hastings Hawke's Bay

Working hours: 30 hours per week

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