Company Our Client is a reputable Managed Service Provider (MSP) that partners with industry-leading clients to deliver IT solutions and services. Job Summary You'll play a key role in ensuring the successful migration of the client's systems as well as troubleshooting any issues that arise during the process, and providing technical support to end-users. Key Responsibilities Execute OS Upgrades within the agreed timeline and quality standards. Ensure that all hardware and installed software on client laptops are compatible with Windows 11 prior to upgrade. Diagnose and resolve any technical issues encountered during or after the upgrade process. Provide technical support to end-users, assisting them with post-upgrade queries and addressing any concerns. Conduct pre-upgrade testing on laptops to ensure all systems are functional post-upgrade. Ensure that all laptops meet security and compliance standards after the upgrade. Take necessary precautions to protect user data during the upgrade process. Maintain a professional demeanor, demonstrating excellent customer service skills when interacting with the client and their staff. Qualifications Minimum of 3+ years of experience in IT support, specifically in large-scale OS upgrades. Familiarity with deployment tools such as Microsoft Endpoint Manager (Intune), Windows Deployment Services (WDS), or other relevant technologies. Experience with laptops, desktops, and peripheral device configuration and troubleshooting. Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Ability to manage time effectively and handle multiple tasks during large-scale rollouts. Microsoft Certified advantageous. This is an onsite role so must be available to work at the client's location for the duration of the contract. If you are looking to jump into contracting or your contract is nearing the end and are looking for a new contract in the New Year, please reach out. We will be conducting interviews in the next couple of weeks to secure the right person for the new year. Please reach out to me on ****** or apply NOW. #J-18808-Ljbffr