IT Support AnalystWe are looking for an IT Support Analyst to provide 1st and 2nd line support at our Auckland office. You will be part of the wider IT team based in the UK.
In this role, you will provide IT support for staff, be the first port of call for IT issues for the NZ office, and be responsible for the smooth running of the IT systems of the company.
Key responsibilities: 1st and 2nd line IT support for the NZ office and wider operations within the companySupporting the group IT InfrastructureDay to day management of internal hardware and systems including laptops, desktops, AV, printers, firewalls, internet, servers, soft phones, and desktop softwareMonitoring of group systems and escalating incidents where required to senior support teamsAdministration of company systems (Windows 10/11/Windows Server/VMWare/Linux), network, firewall, backup solutions, AWS, Azure, Microsoft 365Liaising with hardware, software, and service suppliers for the companyProactively making suggestions and seeking solutions to improve operations and productivity for the companyNotes: Some out of hours work will be necessary for maintenance of critical systemsThe role is based in NZ, but occasional travel elsewhere may be necessary for training and support as part of the group Infrastructure functionThis role will involve regular communication with staff in NZ, the NZ General Manager, the IT team in Esher (UK), and other locations, staff members in the business, senior stakeholders, the Group CTO, local IT staff, suppliers, and IT departments of third-party companies.
About the roleCandidate Requirements: Essential Requirements: Excellent written and spoken EnglishSupportive, understanding, and helpful manner to non-IT staff4+ years of user support and infrastructure experienceWindows Server domain administrationMicrosoft 365PC setup and configurationActive Directory and Group PoliciesDesirable Requirements: MerakiVMWareDR/BCPReplication and clustering technologiesFirewall configurationCloud technologies (AWS, Azure)Microsoft IntuneQualifications: Essential: Degree level education or equivalent
Desirable: ITIL v4 Foundation
Personal qualities: We are looking for someone who is:
An excellent communicatorDelivery focusedA self-motivated and personable individual able to work with minimal supervision and take responsibility for the running of the systems and services that support the businessProactive but also happy to take directionPossesses a methodical and structured approach to analysing problems and producing solutionsAble to influence decisions through reasoned argumentQuick to build relationships and earn respect through sound judgement and a positive attitudeAble to pick up new skills quickly and effectivelyCommitted to getting the job doneAbout the companyAll around the world, Healix safeguards people's health and wellbeing. Required Criteria4+ years of user support and infrastructure experienceExperience in PC setup and configurationDegree level education or equivalentDesired CriteriaMerakiVMWareReplication and clustering technologiesFirewall ConfigurationSkills you'll need
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