Our Technology Delivery team is not just about technology; we are about people. In this role, your ability to provide exceptional customer service will take centre stage as you support a wide range of IT and logistics systems that help track products globally. Our Technology Delivery team works over a varied environment, ranging from traditional IT solutions, serverless cloud-based solutions through to mobile technology that supports cutting-edge logistics systems that track our customers' products across the world.
We are seeking an enthusiastic, self-motivated Service Desk Technician who is keen to learn and looking to build their skills and knowledge in the IT field. You will be the outward face of our forward-thinking team as the first point of contact to support our staff with their IT needs, which could be hardware, software, or network-related issues. You will monitor our ticket management system, triage tickets, and escalate more complex issues to specialized staff. Your role will also provide support and training to users on IT processes and tools as well as maintaining documentation on procedures and asset management.
To be considered for this role you will need:
A willingness to learn by starting at the bottom and working your way up
Good working knowledge or certification/training in CompTIA A+, ITIL Foundation, Microsoft 365 certified, CompTIA Network+ will be an advantage
A good working knowledge of Windows 10/11, including troubleshooting common desktop issues
Knowledge of Microsoft Office 365 suite, in particular troubleshooting Outlook, Teams, and SharePoint
Active Directory (AD) knowledge on how to manage user accounts
Remote Desktop tool familiarity with tools like TeamViewer, Microsoft Remote Desktop, or similar
Understanding of basic networking fundamentals such as TCP/IP, DNS, DHCP & wireless troubleshooting
Familiarity with common antivirus software & security best practices for detecting malware & phishing attacks
You will play a key role in shaping our customer experience. If you're a customer service superstar who loves solving problems and making a difference, this is the perfect opportunity for you! The successful applicant will be required to pass a pre-employment medical, drug & alcohol test as well as criminal records checks.
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