We are looking for passionate, experienced Service Desk Engineers who are ready to hit the ground running and play a key role in supporting our critical internal systems.
If you're innovative, eager to learn, and thrive in a collaborative environment, this could be the perfect opportunity for you.
What You'll Bring: As a Service Desk Engineer, you'll work closely with teams across the organization, making excellent communication skills, an agile mindset, and a collaborative spirit essential for success.
You'll also have the chance to explore and implement cutting-edge technologies, so a willingness to learn and adapt is key.
Technologies You'll Work With: Microsoft Azure Defender, Darktrace Windows 365 & Azure Virtual Desktop macOS Windows Hello Microsoft Teams (Voice) Cisco Meraki Switches Responsibilities: Provide a professional and responsive first point of contact for IT incidents and service requests via phone and email. Prioritize and manage service requests and incidents to ensure a seamless IT experience for end users. Deliver effective Level 1 and Level 2 support for internal software and systems. Proven experience in a Service Desk environment, managing support requests and troubleshooting. Strong problem-solving skills with a passion for technology. Ability to work independently and manage your time efficiently. Familiarity with Windows OS, macOS, Office 365 Suite, Cloud technologies, PowerShell, etc. Benefits: Onsite gym Flexible working hours with the option to work from home Recently refurbished office space A strong focus on research and development Ongoing training and career development opportunities Access to the latest technologies and industry-leading vendor partnerships Location & Work Hours: East Tamaki, Auckland Hours: 8:30 AM – 5:00 PM If you're ready to be part of a dynamic, fast-paced team and embrace new challenges, we want to hear from you!
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