We are looking for passionate, experienced Service Desk Engineer who are ready to hit the ground running and play a key role in supporting our critical internal systems. If you're innovative, eager to learn, and thrive in a collaborative environment, this could be the perfect opportunity for you.What You'll Bring:As a Service Desk Engineer, you'll work closely with teams across the organization, making excellent communication skills, an agile mindset, and a collaborative spirit essential for success. You'll also have the chance to explore and implement cutting-edge technologies, so a willingness to learn and adapt is key.Technologies You'll Work With:Microsoft AzureDefender, DarktraceWindows 365 & Azure Virtual DesktopmacOSWindows HelloMicrosoft Teams (Voice)Cisco Meraki SwitchesKey Responsibilities:Provide a professional and responsive first point of contact for IT incidents and service requests via phone and email.Prioritize and manage service requests and incidents to ensure a seamless IT experience for end users.Deliver effective Level 1 and Level 2 support for internal software and systems.Manage support requests and troubleshoot issues effectively.Work independently and manage your time efficiently.Minimum Qualifications:Proven experience in a Service Desk environment.Strong problem-solving skills with a passion for technology.Familiarity with Windows OS, macOS, Office 365 Suite, Cloud technologies, PowerShell, etc.Excellent communication and customer service abilities.Benefits:Onsite gymFlexible working hours with the option to work from homeRecently refurbished office spaceA strong focus on research and developmentOngoing training and career development opportunitiesAccess to the latest technologies and industry-leading vendor partnershipsLocation & Work Hours:East Tamaki, AucklandHours: 8:30 AM – 5:00 PMIf you're ready to be part of a dynamic, fast-paced team and embrace new challenges, we want to hear from you!
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