IT Service Delivery Manager | WellingtonWellington or Auckland (Highbrook location)Permanent RoleAssist our Service Delivery function with Technology ServicesDue to the retirement of a long-standing employee, we have a vacancy within our Data & Technology team for an IT Service Delivery Manager. As part of our Data & Technology function, this role is designed to manage the delivery of business-led technology services, ensuring they are fit for purpose to meet current and future needs.This role requires a lot of stakeholder liaison; therefore, your customer focus and communication skills will be a key part of your toolkit. You will have extensive experience working with internal business clients enabling them to translate business needs, drivers, and objectives into plans and actions created by the Data and Technology team. You will be able to balance cost, value, and investment requirements to ensure current and planned IT systems and applications are fit for purpose and solution-focused.You can be the successful bridge between an operations-focused business unit and Data and Technology.Due to the 24/7 nature of our operations, this role does have an on-call component. You will be part of an on-call rostered team which will require being on call for one week in every five. This is a requirement of the role.At the present time, you will already operate as a Service Delivery Manager within an IT environment. You will have multiple years of experience working within IT and experience working within a large corporate environment.You'll be able to clearly articulate the following qualifications, skills, and experience:IT / Business Degree or equivalent experience.ITIL v3 or v4 Foundation or equivalent.Agile Fundamentals / Foundation or equivalent.Experience with Infrastructure services.Ability to quickly build trust and rapport and maintain strong relationships.Strong commercial acumen.NZ Post is an iconic organisation with a rich history and bright future. We're in the midst of transformational change as we disrupt our industry on our quest to be the #1 delivery partner for e-commerce. It's an exciting time to join.He Aha Te Pai - What you'll love about us!Alongside the opportunity to work with a team passionate about delivering, our permanent employees enjoy a wide variety of benefits including:Free onsite secure parking at our Auckland sites.Special rates on fantastic holiday home accommodation around New Zealand.Retail shopping discounts with our partners.An Employee Assistance programme to support you when you need it.Hiahia? - Interested? Come and join the whanau!Bring your passion for great customer solutions to the team at NZ Post. If this sounds like your next career move, apply today, or to find out the full requirements of the role please download the JD available via the NZ Post website. If you require additional information, contact Gemma Corbett (Talent Acquisition Specialist) on 027 372 4705 or ****** for this position close on 10 November 2024.All applicants will also be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security and credit check and may be required to undertake a drug test.If you're interested in a role, please apply directly through our online portal. Our team of experienced in-house recruiters is the glue between our business and finding the right person for the role and we therefore won't consider candidates through agencies (unless previously arranged).There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.
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