Help Desk & IT Support (Information & Communication Technology) Join our team and support the timely and cost-effective resolution of requests with the product provider as they arise! Work from home up to two days per week Based at our Wellington National Office Mo te tunga | About the role The Digital team are currently looking for IT Service Analyst to join the team here at Ara Poutama. The team provide a range of services to support the delivery of Corrections' core business and are a tight-knit dedicated team who provide excellent support to a national organisation. This is a key role where you'll be the bridge between internal stakeholders and external providers. Your main job is to create a smooth channel for requests, working closely with external providers to streamline processes and cut costs where possible. Keeping a watchful eye on non-service desk requests, ensuring they are delivered by providers efficiently. You will also collaborate with customers to align requests with internal policies and audit requirements. Your role isn't just about processing requests - you'll also be instrumental in resolving issues with product providers in a timely and cost-effective manner, ensuring coordination within the wider IT team. Build effective relationships with providers, striking a balance between collaboration and challenge to achieve optimal outcomes for the Department. We are looking for someone with excellent initiative and interpersonal skills, and who has great attention to detail and strong prioritisation and time management skills.?Lateral thinking and excellent soft skills are important for the role. We invite applications from suitably qualified candidates who also demonstrate alignment with our Kaupapa. Specifically, we will be looking for evidence and examples within your written application against the following essential requirements: Excellent communication skills, both verbal and written. Proven ability to work effectively in a busy team with excellent interpersonal skills to build rapport with internal stakeholders. Excellent organisational skills. The midpoint of the salary range is $88,576 per annum and the full range (85%-120%) is $75,290 - $106,292 per annum. Appointment and remuneration will reflect skills and experience relevant to the role. Ara Poutama Aotearoa is a name that has been gifted to us and is our commitment to improving the oranga and safety of the people, whanau, and that of the communities we serve across the motu. As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship) and whanau (relationships) to shape how we work and deliver the outcomes in our strategy - Hokai Rangi . We're also bringing in new ways of working to help us deliver Hokai Rangi, with a range of new roles being formed as part of The Pathway Forward Te Ara Whakamua. It is an exciting time to join us, and we continue to seek out talented individuals who are committed to an inclusive, vibrant workplace. We recognise and celebrate the uniqueness of individuals, and that of the collective talent in our whanau. If you share the same passion for our work but feel this opportunity may not be the perfect fit for you, we encourage you to click here . We look forward to discovering more about you and exploring potential opportunities that align with your interests and skills. Applications close: 8th of April, 2024 To apply, please submit a tailored CV and a cover letter describing your motivation for joining the department highlighting relevant skills and experience. Alignment to our kaupapa is critical to our success - we ask that you provide examples which reflect and demonstrate our organisation values. It is an exciting time to join us and we continue to seek out talented individuals who are committed to an inclusive, vibrant workplace. We recognise and celebrate the uniqueness of individuals, and that of the collective talent in our whanau. All applications must be submitted through our careers site to ensure transparency. Applications received via email will not be considered. Don't provide your bank or credit card details when applying for jobs. #J-18808-Ljbffr
