About us:Foodsmart is the leading telenutrition and foodcare solution, backed by a robust network of Registered Dietitians. Our platform is designed to foster healthier food choices, drive lasting behavior change, and deliver long-term health outcomes. Through our highly personalized, digital platform, we guide our 2.2 million members—including those in employer-sponsored health plans, regional and national Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers—on a tailored journey to eating well while saving time and money.Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the entire family, optimizing ingredients both at home and on the go. We partner with national and regional retailers across the U.S., many of whom accept SNAP/EBT, making healthier food more accessible. Additionally, we assist members with SNAP enrollment and management, providing tangible access to nutritious food. In 2024, Foodsmart secured a $200 million investment from TPG's Rise Fund, which supports entrepreneurs dedicated to achieving the United Nations' Sustainable Development Goals. This investment will help us expand our reach, particularly to low-income workers who are disproportionately affected by diet-related diseases.At Foodsmart, our mission is to make nutritious food accessible and affordable for everyone, regardless of economic status. We are committed to a set of core values that shape our culture and work environment:Measured: We make data-driven, truth-seeking decisions.Impactful: We are fueled by achieving our mission and vision.Collaborative: We help each other be better and create a positive environment.Hungry: We maintain a healthy growth mindset, seeking to overcome challenges with courage.Joyful: We take joy in each other, our work, and the privilege of doing this work.Whether you're a dietitian, a commercial leader, or a technologist, working at Foodsmart means being part of a team that is passionate, supportive, and driven by a shared purpose. Join us in transforming the way people access and enjoy healthy food.About the role:As an IT Analyst, you will have the critical role of maintaining our IT function and helping Foodsmart become more efficient. You will work closely with engineering, people operations, and security to ensure that Foodsmart is using the most effective technology to run our business. You will be responsible for ensuring that the hardware and software used by our company is easy to use, secure, and scalable. You will also be responsible for providing support for our team members and contractors. You will design and document policies that facilitate an all remote workforce.You will:Provide comprehensive technical support to Foodsmart employees worldwide.Manage IT support queue system to track team performance and identify improvement opportunities.Diagnose, troubleshoot and escalate issues timely to appropriate internal teams.Ensure all issues and resolutions are appropriately documented.Maintain and update knowledge base articles to help users self serve.Provision new users' computer and systems access.Assist in onboarding, setting up, and deploying IT equipment for new employees.Assess recurring issues to create automated processes and solutions where possible.Manage Hardware and Software asset inventories.You are:Proven working experience in an IT role or relevant experience.Strong troubleshooting experience, able to identify root causes of issues.Resourceful, able to prioritize tasks and address the most critical or pressing demands first.Empathetic and able to provide amazing customer service to your internal stakeholders.You have:2+ years of experience working in a cloud-first organization including familiarity with Okta, JAMF, Google Workspace, Slack, Jira, Confluence, 1Password, Zoom, and Oomnitza.Experience configuring and troubleshooting macOS/iOS devices.Experience configuring and troubleshooting network devices and services (WiFi, LAN, VPN).Enjoy solving challenging user issues and maintaining a world class user experience.Ensure expectations of users are met and requests resolved in a timely manner.You have IT experience in a fast paced startup environment.You've managed Google Workspace installations.You're comfortable with MDM implementation and administration.$72,000 - $92,000 a yearRole: IT AnalystLevel: IC2-IC3Location: RemoteBase Salary Range: $72,000/yr to $92,000/yr + equity + benefitsOur salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries at our headquarters in San Francisco, California. Individual pay is determined by work location, job-related skills, experience, and relevant education or training.About our benefits and perks:Remote-First CompanyUnlimited PTOMedical, vision, & dental insurance401k, bonus, & stock options$100 Monthly Wellness ReimbursementAccess to the Foodsmart AppFoodsmart is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class. #J-18808-Ljbffr