International Customer Service Adviser We are looking for Assistance Coordinators to join our Auckland based team.
Reporting to the New Zealand Regional Manager – International Assistance, the Assistance Coordinator will be responsible for providing a proactive, professional and timely response to requests for travel, medical and security assistance by delivering cost effective and customer focused solutions.
If you have clear decision making, negotiation and collaboration skills, you may be the person we are looking for, so please read on!
We are looking for candidates with good geographical knowledge and excellent written and verbal communication skills. In addition we would like to see:
Positive and can-do approach to all tasks.
The ability to work calmly under pressure.
The ability to build positive relationships with their team, managers, clients and peers.
The ability to be responsive and empathetic to the needs of others.
The ability to communicate professionally, employing excellent listening skills.
The ability to build relationships with clients quickly over the telephone and respond respectfully and positively to the client's needs.
Previous experience working in an Assistance Coordinator or similar role, other modern language skills, and knowledge and experience of working within the travel insurance arena are an advantage but not a requirement.
About the role In this role you will be:
Creating case files capturing all relevant information accurately and providing a synopsis of each situation.
Providing advice to customers and assisting them through any required claiming process.
Confirming eligibility of each claimant and ensuring all data is captured accurately.
You will be working as part of a team and will find that the work is rewarding and varied.
The role we are recruiting for is a full time role - 40 hours per week / 80 hours per fortnight.
In line with business requirements, shifts of 10 hours are worked Monday to Sunday on a rostered basis between the hours of 08:00 to 22:00.
About the company All around the world, Healix safeguards people's health and wellbeing.
Required Criteria Strong communication skills
Good geographical knowledge
Teamwork
Desired Criteria Modern languages
Experience in Travel and Medical Assistance
Case Management experience
Skills you'll need
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