Here at ASB, the customer is at the heart of everything we do and protecting what matters most to our customers is part of our DNA.
Our Insurance Distribution team has an exciting opportunity for an Insurance Servicing Manager to join the team on a permanent basis, reporting to the Head of Insurance Distribution.
This is a senior role, leading a team focused on servicing our existing risk insurance customers. The team comprises qualified Insurance Managers offering guidance and advice for risk insurance, as well as a team of Insurance Support Specialists responsible for contacting and servicing our existing customer portfolio.
Core responsibilities for this role include the design and delivery of our existing customer strategy, requiring strong working relationships with critical internal business functions and our insurance partner AIA to achieve good customer outcomes for ASB customers. Additionally, this role is responsible for meeting compliance and regulatory obligations, achieving operational excellence across the existing customer portfolio.
Central to this role is the ongoing coaching, support, and development of the Insurance Service and Support Team.
To be successful, you must be a proven leader capable of developing, coaching, and inspiring others to achieve excellence. You will have a comprehensive understanding of the financial services and insurance industry including a current NFCS Level 5 qualification. Effective negotiation and influencing skills are a must, ideally along with experience managing third-party relationships. Excellent written and verbal communication abilities are essential, as often you will be presenting to and working alongside senior leaders and external stakeholders. You should be adaptable and capable of working under pressure, managing multiple priorities both independently and be an effective and confident problem solver.
Please find full position description in the more detail section. Job detailsReference # SS158687
Posted on 21 Nov 2024
Location(s) Auckland, North Wharf
Expertise Insurance - Life/Risk, Leadership, Operations, Sales and Service Manager
#J-18808-Ljbffr