Position DescriptionOur Co-operativeTe Matapuna toa takitiniFonterra's strength is in the collective. We are a Co-operative created and owned by Aotearoa New Zealand dairy farmers. Our rich history is built on farming families working together to share the natural goodness of our dairy with the world. Collaboration, innovation, and passion was the cornerstone of our creation and something we continue to value today through our commitment to care for the land, our animals, and every drop of milk. Our milk creates goodness through nutritious food with safe, quality ingredients that are loved here in New Zealand and around the world.About the opportunityWe have an exciting new opportunity for an Infrastructure Support Engineer to join our high performing Operational Technology Infrastructure team within Fonterra IT. This team supports OT network & system infrastructure ensuring high availability, stability and security of our automation infrastructure across Fonterra's manufacturing plants, globally.As our infrastructure support engineer, you will provide consistent, high-quality business as usual (BAU) support and engineering services to ensure infrastructure up times regarding stability & security. These services include:Initial triage & support for both network and system break/fix eventsService requests and other standard moves, adds & changes to support our stakeholdersTimely escalation to the wider engineering team to ensure appropriate service levels are maintainedYou will also manage monitoring & preventative maintenance tasks for our manufacturing environment.About youYou will have a few years' experience in IT systems and/or network infrastructure roles ideally in a large enterprise. You will have a passion for adopting emerging technologies and an appetite for continuous learning. You will also have excellent communication and relationship management skills and be able to explain technical concepts to non-technical stakeholders.Other attributes that may help you succeed in this role:Tertiary qualification in computer science, IT or similar disciplineQualifications (e.g. VCP or CCNA) or equivalent experience in IT Systems and/or network infrastructureExperience in OT or manufacturing environment/automation desirable but not essentialAbility to work autonomously in a troubleshooting role and solve complex problems.Our StoryWhanaungatanga, our Co-operative spirit gives us all a common strength and purpose. Manaakitanga is how we care for all our people who are at the heart of what we do; we want our farmers, employees, customers and communities to thrive. Kaitiakitanga ensures we take care of the land. We are committed to farming in a way that regenerates our farms and environment for future generations.Whakaohooho constantly inspires ourselves and each other with great career development opportunities and benefits. We enable flexibility and balance to suit everyone's lifestyles and choices. Our Co-operative is a place where everyone can be themselves, feel empowered to do their best.
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