Mo Tenei Turanga Mahi | About the Role We are currently seeking an exceptional person to lead our front-line team of Student Services Advisors based at the Mokoia Campus in Rotorua.
The Information Centre is part of the Student Administration and Services Team and contributes to providing student focused admission services, and support to all stakeholders the organisation connects with.
The appointing salary for this role will be between $81,478.45 - $95,857.00, dependent on skills and experience.
Key Responsibilities: Engaging positively with all stakeholders, including prospective and current students via many channels Keeping abreast of programme information to correctly train and support your team of Advisors Managing and monitoring Information Centre processes Building and maintaining relationships with internal and external stakeholders Timely communication with internal and external stakeholders Championing Health and Safety for the team He korero mou| About you To be successful in this role you will have: Advanced or higher-level qualification in Business Administration, Computing, Management or other relevant area Four to five years' experience leading and managing a medium sized team Experience in a service environment and proven ability in service development Strong empathy and natural ability to relate to diversity Preferable experience in a tertiary environment Excellent interpersonal, customer service, and communication skills with a professional, approachable, and helpful manner are the essence of this role.
You will have an enthusiastic, positive, and proactive working style and a strong desire to help people along with a flexible outlook and an ability to prioritise workloads, exercise initiative, and achieve deadlines within an often-interrupted environment.
It is also important that you can demonstrate an ability to be analytical and cope with regular change.
Mo Matou | About us Toi Ohomai, a business division of Te Pukenga, is a vibrant and progressive tertiary institute with regional campus locations in Toi Ohomai Windermere (Tauranga) and Toi Ohomai Mokoia (Rotorua).
Toi Ohomai | Te Pukenga is committed to giving effect to Te Tiriti o Waitangi and delivering services in a manner that responds to the needs of Maori learners and their whanau, as well as the aspirations of iwi and Maori communities throughout our region (including Maori employers).
To deliver effectively on this commitment, we recognise the need for a culturally competent and confident workforce vertically and horizontally across our organisation.
Me pehea te tono | How to apply As a responsible employer and education provider, Toi Ohomai | Te Pukenga is committed to the protection of children and vulnerable persons and applies relevant policy and practice to meet this commitment.
Applicants for this position should have NZ residency or a valid NZ work visa and will be required to undergo pre-employment checks.
Successful candidates will be required to undergo relevant vetting and employment checks.
We will be assessing applications as they come in and this role will be closed earlier if we receive a suitable candidate.
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