FAAC Technologies - We open worlds. Providing automation and access control, we are dedicated to satisfying end-user needs for security, safety and convenience. So come and join us on our journey to providing our valuable clients with high performance solutions for access and mobility needs, in a sustainable way. AERO NZ (2012) Ltd is a company of FAAC Technologies.About the Role This is a fantastic opportunity for a passionate and motivated Sales and Customer Support professional to focus on maintaining and growing customer relationships, handling sales inquiries, processing orders and providing a general level of technical support for our clients. This position is based at AERO NZ in the North Island. This permanent full-time role is critical for providing exceptional customer support.Duties and ResponsibilitiesThe main responsibilities for this position are:Sales Activities:Manage inbound sales inquiries via phone, email, and online platformsEnsure customer orders are submitted accurately and efficiently in the CRM systemIdentify sales opportunities with new and existing clientsProvide detailed product information and technical support across our product rangeResearch and identify customer leads and engage with new prospectsCustomer Support Activities:Provide exceptional customer support by resolving inquiries and issues in a timely and professional mannerEstablish, develop and maintain positive business and customer relationshipsActively promote post-sale spare parts salesProvide telephonic support to assist clients with install & repair jobs as requiredMaintain detailed records of interactions, projects, and account statuses to inform continuous improvementRepresent the business at relevant seminars and other public events in the South IslandWarehouse Support:Backup support for the warehouse dispatch person during their absence or peak periods to ensure continuous operation Skills and ExperienceAt least 3 years in a sales or technical support role preferably in the automation or access control industryCustomer/Account ManagementExcellent customer communication skillsSelf motivated and well organised to achieve goals and schedulesTeam playerWhy are we a great place to work?A great working environment with continuous professional development, competitive salary and benefits.Opportunity to work for a large, successful and rapidly growing global organisation.Great company culture with inclusive events throughout the year.Do you look forward to challenges, are open to learning and possess excellent communication skills? We would love to hear from you.You can apply by clicking on the "Apply" button belowApplicants must have rights to work in New Zealand.Who we are:AERO NZ (2012) Ltd is a company of FAAC Technologies: the leading global player in the field of automation and access control, dedicated to satisfying end-user needs for security, safety and convenience. With 53 companies in 29 countries, spread over five continents, our brands are represented in all major regions within both mature and emerging markets. The executive headquarters, the technological and managerial heart of FAAC, are located in Bologna, in Italy, and the group boasts a huge presence abroad, where it develops most of its business with both production sites and commercial premises.In New Zealand, we have offices in Christchurch and Auckland. AERO is the official authorised importer, stockist and distributor of Centurion Systems. AERO provides our clients with the best automation solutions for their pedestrian and vehicle access control needs. Our iconic brands include FAAC, Magnetic, Centurion, Cometa and HUB Parking Technology.Our vision is to be a worldwide leader in high performance solutions for access and mobility needs, in a sustainable way.Our mission is to offer reliable cutting-edge solutions to access and mobility needs, delivering solid returns to our stakeholders while ensuring respect of people, environment and ethical standards.Our values are centred around: People, Ethics, Aspirations and Strategies. Explore more at: and
