Sales - Inbound (Call Centre & Customer Service) Full time The Moving Company, part of the largest moving and storage group in New Zealand, is a 100% New Zealand-owned and operated company that has been providing premium worldwide moving services since its establishment in 1987.
With over 37 years of experience, The Moving Company specialises in moving individuals, families, and businesses both within New Zealand and across the globe.
Job Description: As a key member of our sales team, you will specialise in selling nationwide and international moving services, where you'll play a pivotal role in driving revenue growth through inbound lead conversion, ensuring our customers' needs are met and exceeded.
We want a person who is confident with selling to join our team on a permanent, full-time basis at our Seaview Offices, in Lower Hutt.
This opportunity is ideal for confident/seasoned sales professionals.
Scope of functions: Handle inbound sales inquiries by responding to incoming phone calls, web leads and digital communications from customers interested in removal services.
Understand the customers' requirements to prepare the moving solution; including details about the move, inventory of items being moved, distance and any special requirements and prepare and provide accurate quotations.
Up-sell our range of services offered including packing, storage, foreign currency transfers and insurance options.
Provide tailored moving solutions for customers with specific requests such as pets, vehicle and transport shipping, house cleaning and valet unpacking.
Use effective sales techniques to convert inquiries into confirmed bookings and follow-up on leads that have not yet been converted to maximise conversion rates.
Maintain accurate records and handle related administration tasks in our industry specific operating system - Moveware.
Coordinate with Operations teams to ensure all logistical details are arranged for the schedules moves.
Where on the lookout for a candidate that: Has experience in sales with a focus on converting inquiries into bookings, regardless of industry.
Is honest, reliable, friendly, and possesses an excellent phone manner.
Is a team player who is willing to pitch in and work hard.
Is self-motivated and results-driven with a passion for delivering top-notch customer service.
Demonstrates excellent written and verbal communication capability and be able to multitask effectively.
The role offers these benefits in addition to market competitive base salary: Uncapped commission and referral incentives.
Plenty of opportunity to progress within the group.
Comprehensive training on industry-specific systems.
Access to discounted Southern Cross health insurance.
Free parking for employees.
Application Process: Make your next move and join our welcoming, dynamic, and skilled team for a rewarding journey ahead.
Applications will be reviewed as they are received, and interviews may be scheduled prior to the closing date of Thursday, 7th November 2024.
Interested candidates are encouraged to apply promptly.
Please note: Eligibility to work in New Zealand is mandatory for this role.
The preferred candidate will also be MOJ and Police Vetted.
Your application will include the following questions: How many years' experience do you have as an Inbound Sales Consultant?
Do you have customer service experience?
How many years' experience do you have as an Internal Sales Consultant?
Which of the following statements best describes your right to work in New Zealand?
Do you have a current New Zealand driver's licence?
What's your expected annual base salary?
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