Discover the Sofitel Darling Harbour.Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.Club Millésime located on Level 35, is Sofitel Darling Harbors' unique and breathtaking exclusive lounge available to all our Club guests. We invite you to take lead of our dedicated team of ambassadors and provide a personalised service and memorable experience to all guests staying in our luxurious lounge.Benefits, Rewards, MotivationsIndustry benefits worldwide on accommodation, dining and lifestyle services.Access to daily discounted coffee and Ambassador dining menu.A unique training platform to enhance your skills and knowledge.Job DescriptionOrganise and control the day to day operation of In Room Dining and Minibar and assist the Assistant Outlet Manager.Ensure the outlet is set to the required standard, following departmental procedures and checklists.Demonstrate the "Passion for Excellence" through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.Embody the art of French hospitality through a "can do" attitude.Perform tasks within a timely manner.Assist with implementation and maintenance of Sofitel Brand Standards.Assist the Outlets Manager with the training and development of all ambassadors while also maintaining a detailed training log.Follow up on all guest comments, requests and complaints while informing the Supervisor and Assistant Manager of all such matters.Maintain storerooms to ensure tidiness and adequate inventories are upkept.Lead by example in regards to departmental grooming and attitude towards the customer.Be fully familiar with all operations concerning the Food and Beverage department on a daily, weekly, and monthly basis.QualificationsHighly motivated with excellent attention to detail.1-2 years experience within a similar role.Strong communication skills.Always display a professional appearance, representing our Sofitel brand.Ability to work a rotating roster including weekends & public holidays.Hold a current RSA certificate.Additional InformationOur commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.Please note that full AU working rights are required for this role.
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