Join this small and dynamic team, where they're dedicated to providing exceptional service in the international freight forwarding industry. Key Responsibilities: Client Portfolio Management: Handle your own portfolio of clients, primarily focusing on seafreight with some airfreight. End-to-End Shipment Management: Oversee clients' import shipments from overseas door to New Zealand door. Quoting: Provide quotes to clients and overseas agents. Client Communication: Keep clients constantly updated with order status reports. Rate Negotiation: Negotiate rates with service providers. Agent Coordination: Manage some shipments routed by overseas agents. Export Exposure: While there is a dedicated export person, having exposure to exports or willingness to learn is a plus. Ideal Candidate: You must have proven experience working for a freight forwarder in import seafreight customer service. Exposure to exports is beneficial. Dedicated and reliable: A flexible and dependable person who is passionate about freight. Friendly, hardworking, with a strong attention to detail. Someone who can enjoy a relaxed and down-to-earth environment. This role is located in East Auckland so you're free from the hassle of airport traffic! Be part of a small, supportive team where your contributions make a real impact. After full training and onboarding, enjoy the flexibility to work from home up to 2 days per week. If you are a dedicated import customer service professional with a passion for the freight industry, we would love to hear from you. How to apply? The first step is to apply online via this job ad. If possible, please submit your CV in Microsoft Word. Alternatively, you can call Amanda on 021520643 if you have any questions.
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