About the role An exciting opportunity for an Import & Export Operator to join our growing team! This role will be responsible for managing the end-to-end shipping operation for our customers while upholding DP World's reputation and brand as market leading logistics service provider. The Import/Export Operator will manage day-to-day operations for key customers, from the initial booking, processing shipments, liaising with transport through to invoicing and reporting. This role will focus on both air and sea, with DG certification or experience advantageous. The role will work to DP World standards and processes, ensuring accurate and timely information is available for the DP World and the customer. The key roles and responsibilities of this role include but are not limited to: Book and manage all shipments international for the Customer with appointed service providers Maintain and update records of all shipments and provide activity reporting and key dates to customer Work closely with Procurement to ensure that best rates are obtained for use by the Customer and meet requirements Complete Freight bookings for all shipments Creation of draft, final and amendments of bill of lading for all bookings (exports) Lodging EDNs as required for export Lodge PRA's if required by Customer Input and update all booking and shipment details into DPWAGF's system Cargowise Manage and make any booking amendments Manage the creation of required export documentation for the customer. Documents include, Bill of lading, Certificates of origin Monitor Customs Clearance and other regulatory releases Manage any routing amendments, Change of Delivery, Splitting Bill of Lading Provide the highest level of customer service to the Customer by be responsive, cooperative, and knowledgeable with regards to the Customers export business and the global export market Demonstrate a problem-solving approach and escalate issues as soon as they become apparent About you The successful candidate will possess the following: Industry specific qualifications (RACA/IATA/FIATA) Industry training in freight forwarding (Supply Chain/DG Management) 2-4 years' experience in import/export operations preferred 1-2 years in customer facing roles Excellent understanding of the supply chain from a New Zealand outlook Strong customer service skills and attention to detail Experience managing customer shipments – import and export. Demonstrated ability to work and solution issues independently Cargowise (Wise-Tech) experience and knowledge advantageous. Efficiency in day-to-day operations, with a specific focus on task driven milestones and deadlines Knowledge of the container logistics value chain Supporting equality DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies. About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 106,500 employees from 158 nationalities, spanning 73 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. In Asia Pacific, DP World employs more than 7,000 people, and has ports and terminals in 17 locations. We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. Application details Click "Apply" to apply now. #LI-TA1