Company Overview Intrahealth, a subsidiary of HEALWELL AI Inc. (TSX: AIDX), is an enterprise class EHR provider supporting approximately 20,000 providers and the care delivery of tens of millions of patients and clients across Canada, Australia and New Zealand.
Intrahealth provides a suite of flexible software solutions to a wide variety of customers including health authorities, hospitals, public health outpatient centres, community health, home care, ambulatory care and diverse health care professionals.
Intrahealth's solution is highly configurable and is ideal for complex health environments.
To learn more about Intrahealth, please visit .
Position Overview Intrahealth is looking for a high-energy Implementation Consultant to help us solve client business challenges and generate elated end-users of our product.
As an Implementation Consultant, you will play a crucial role in ensuring the successful implementation of our Electronic Medical Record (EMR) software for our healthcare clients.
This role involves working closely with clients to understand their needs, configuring the EMR system to meet those needs, and providing training and support throughout the implementation process.
Our ideal candidate is proactive, a quick learner, an excellent communicator, and can identify solutions in a complex business environment in a customer friendly and timely manner.
Responsibilities Client Engagement Serve as the primary point of contact for customers during the implementation process.
Conduct detailed needs analysis to understand customer requirements and business processes.
Build and maintain strong relationships with customers, ensuring high levels of satisfaction.
Project Management Develop and manage project plans, timelines, and deliverables.
Coordinate with internal teams, including product management, software engineering, customer operations, and sales, to ensure project success.
Monitor project progress and adjust plans as necessary to meet deadlines and budgets.
Software Configuration and Customization Configure Intrahealth's software products to align with customer requirements.
Provide technical expertise to address client-specific challenges and needs.
Conduct system testing to ensure software functionality and performance.
Training and Support Deliver training sessions to customers to ensure they can effectively use the software.
Create training materials and user documentation.
Provide ongoing support and troubleshooting assistance post-implementation.
Quality Assurance Ensure all implementation activities meet quality standards and customer expectations.
Conduct regular reviews and assessments to identify areas for improvement.
Gather client feedback and work with the product team to inform future enhancements.
Requirements Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
3+ years of experience in software implementation, consulting, or a related role.
Strong project management skills with a track record of successful software implementations.
Strong knowledge of a software product company in the healthcare space, including an understanding of development cycles and processes.
Current knowledge of company offerings and industry trends.
Excellent verbal and written communication skills.
Ability to solve complex and ambiguous problems using experience, creativity, and sound judgment.
Ability to work effectively in a team environment and independently.
Nice to haves: Professional certifications in project management (e.g., PMP, PRINCE2, Certified ScrumMaster).
Professional certifications in business analysis / product ownership (e.g., Certified Product Owner, IIBA).
Experience with Electronic Medical Record software.
Experience with Profile.
Intrahealth is committed to supporting a diverse, inclusive, and accessible workplace.
We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective.
We strive to create an inclusive workplace where differences are celebrated and fuel our success.
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