About Us
With over 20 years of delivering immigration solutions, Absolute Immigration is known as a trusted advisor to a diverse range of clients. Our people-first approach filters through our team culture and directly to our valued clients and applicants who are the ultimate purpose of our organisation. We are all about changing lives, helping people and businesses with the immigration challenges that they face.
We respect that every client has a unique set of needs and circumstances and we work to these accordingly, whether they are an individual, a family or a business employing one or more migrants.
Our business is growing and we are always on the lookout for like-minded team members who enjoy making a positive difference in people's lives and working in a fun and supportive work environment.
At Absolute Immigration we are about People. Not Paper.
About You
The key skills and behaviours that make a truly great Immigration Assistant, and what we are looking for are:
Proven prior experience within a similar administrative role within the immigration industry, across a range of visa applications, specifically employer sponsored visas.
Excellent communication skills – the ability to communicate via telephone and email in an effective and professional manner.
The ability to prioritise work and meet tight deadlines, with an awareness of what tight deadlines mean in this industry.
A genuine team player and a willingness to go above and beyond to help others.
Why join the AI family?
The rewards of working in the AI Family are endless so let us tell you a bit about ourselves and what's great about working with us:
A fantastic culture where everyone genuinely enjoys coming to work and spending time together.
Our employee wellness program - the day off for your birthday, days off to focus on your wellbeing, work anniversary gifts and team events, just to name a few!
Genuine work-life balance and flexible working arrangements including the ability to work from home.
Career development and training – we actively encourage all staff to develop and grow with us.
Dog friendly office - bring your best friend to work with you!
About The Role
The Immigration Assistant is responsible for supporting our fantastic team of Immigration Advisers.
Broadly speaking, your duties will include:
Prepare and review applications and supporting documents in compliance with relevant immigration laws and regulations; and company processes and policies.
Provide clear, accurate, and up-to-date information to clients, ensuring they are well-informed about the process, requirements, and timelines.
Manage client expectations and maintain ongoing communication to ensure satisfaction throughout the visa process.
Monitor and track the status of applications with immigration authorities and other authorities and ensure timely follow-up on client cases.
Handle any enquiries or issues related to applications, providing solutions or alternatives when necessary, and escalating to the Advisers as necessary.
Maintain accurate records of client cases, applications lodged, and interactions using the company's client management system.
Perform administrative tasks as directed in regards to report preparation and other directives from management.
Assisting in research as directed.
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