About IDPIDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.Learn more at www.careers.idp.comKey AccountabilitiesCustomer ServiceEnsure all customers receive an outstanding experience at every point of their journey before, during and after the test – in person, over the phone and by email.Build and maintain a good working relationship with internal and external stakeholders.Provide advice relating to official IELTS preparation tools and IDP services.Support clients with a diverse range of backgrounds and abilities.Contribute to a supportive, innovative and customer-focused team culture.Operations ManagementManagement of test day activities including customer registration and supervision of the test.Preparation of test day documents.Updating digital databases and records.Oversee and update the schedule of Speaking tests.Ensuring the proper management of secure and confidential materials.Problem-solving and troubleshooting technical systems including hardware and software platforms.Contribute to a culture of continuous improvement and best practice.Quality and ComplianceEnsure all pre-test, test day and post-test activities meet IELTS standards.Ensuring all data is entered, stored, updated and accessed whilst maintaining security and confidentiality.Responding to any incidents or potential security risks.Completion of required training policy acknowledgments.Contribute to a culture of quality, integrity and excellence.Required ExperienceExcellent verbal and written communications skills.Outstanding customer service.Strong problem-solving and decision-making.Demonstrated ability to work independently and effectively within a team.Customer and quality-focused with strong attention to detail.Strong organisational and time management skills with the ability to plan, organise, prioritise and execute multiple tasks within set objectives in a timely and professional manner.Experience using MS Office, Microsoft Teams and confidence to work with a range of other technologies.Ability to work on weekends, mainly on Saturdays.Role PurposeThe Invigilator supports the Test Centre to ensure an outstanding service is provided to all customers and that operations are conducted in accordance with IELTS rules and regulations. This requires coordination with other members of the Test Centre team, management of customer enquiries and other pre-test, test day and post-test activities to ensure the Test Centre meets its goals of efficiency, compliance and customer satisfaction.The role will support our operations at Queenstown.We are committed to equality of opportunity for all employees and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.Additional InformationRecognized as Great place to work.Recognized as Employer of choice for Gender Equality.Work-life balance.
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