Ielts Invigilator (Queenstown)

IDP International Education Specialists – Queenstown, South Island6 days ago, from IDP International Education SpecialistsCustomer ServiceEnsure all customers receive an outstanding experience at every point of their journey before, during and after the test – in person, over the phone and by emailBuild and maintain a good working relationship with internal and external stakeholdersProvide advice relating to official IELTS preparation tools and IDP servicesSupport clients with a diverse range of backgrounds and abilitiesContribute to a supportive, innovative and customer-focused team cultureOperations ManagementManagement of test day activities including customer registration and supervision of the testPreparation of test day documentsUpdating digital databases and recordsOversee and update the schedule of Speaking testsEnsuring the proper management of secure and confidential materialsProblem-solving and troubleshooting technical systems including hardware and software platformsContribute to a culture of continuous improvement and best practiceQuality and ComplianceEnsure all pre-test, test day and post-test activities meet IELTS standardsEnsuring all data is entered, stored, updated and accessed whilst maintaining security and confidentialityResponding to any incidents or potential security risksCompletion of required training policy acknowledgmentsContribute to a culture of quality, integrity and excellence
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