Ielts Invigilator (Queenstown)

IDP International Education Specialists – Queenstown, South Island
6 days ago, from IDP International Education Specialists
Customer Service Ensure all customers receive an outstanding experience at every point of their journey before, during and after the test – in person, over the phone and by email
Build and maintain a good working relationship with internal and external stakeholders
Provide advice relating to official IELTS preparation tools and IDP services
Support clients with a diverse range of backgrounds and abilities
Contribute to a supportive, innovative and customer-focused team culture
Operations Management Management of test day activities including customer registration and supervision of the test
Preparation of test day documents
Updating digital databases and records
Oversee and update the schedule of Speaking tests
Ensuring the proper management of secure and confidential materials
Problem-solving and troubleshooting technical systems including hardware and software platforms
Contribute to a culture of continuous improvement and best practice
Quality and Compliance Ensure all pre-test, test day and post-test activities meet IELTS standards
Ensuring all data is entered, stored, updated and accessed whilst maintaining security and confidentiality
Responding to any incidents or potential security risks
Completion of required training policy acknowledgments
Contribute to a culture of quality, integrity and excellence

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