ICT Systems Support Analyst | WellingtonMo te Tari o te Kaitiaki Mana Tangata – About the OmbudsmanThe Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and impartial, with the goal of fairness for all.
Our Information Communications Technology (ICT) Team is dynamic, busy, and committed to developing and delivering purpose built systems and processes to support the achievement of the Chief Ombudsman's strategic intentions.
Our ICT team has been crucial to our success, providing integrated digital and technical solutions to enable the Ombudsman to reach his strategic objectives and seek continuous improvement.
Success is not the work of one, but the work of many.
Mo te turanga - About the roleThe ICT Systems Support Analyst is responsible for providing advice and support to our staff using our current business systems and applications in the communications, information, and technology areas. You will be working alongside a friendly and helpful ICT team and our service providers to ensure all of our systems and applications are operating optimally, and our staff are enabled by the services we provide.
To be successful in this role you will have:
At least 1 - 2 years of experience in providing ICT support within a Windows environmentExperience supporting a wide range of applicationsWorking knowledge of IT Service Management frameworks, such as ITILPrevious experience as a team member in ICT projects and/or improvement initiativesExperience working within Government or organisations with a strong focus on security would be beneficialPrevious experience in a customer service roleExcellent communication and interpersonal skillsAbility to plan, effectively prioritise, and execute work to meet agreed deadlinesDemonstrates resilience, has the ability to adapt to change, and meets challenges with drive and enthusiasmTertiary qualification in Information Systems would be an advantageBecoming part of an exceptional team in a dynamic organisation, where the work is challenging and rewarding. Your development and growth will be nurtured, and your work recognised and valued.
Genuine career progression opportunities and professional development through training and mentoring by senior members of your team.Flexible working optionsCompetitive remunerationThree extra Annual Leave days after 12 months of employmentOnsite gym and personal trainer, free to all employeesThree paid office holidays between Christmas and New YearEmployee Assistance Programme (EAP)Me pehea te tono - How to applyTo apply, click on the 'Apply Now' button where you will need to register through our online career centre, complete our application form and upload your CV and cover letter. For further information about this vacancy please email ****** .
All applicants will have a legal entitlement to work in NewZealand. Appointees will be subject to a criminal convictions check and may be required to achieve and maintain a NZ Government (NZSIS) security clearance.
The Office of the Ombudsman encourages and supports all our workers to be vaccinated against COVID-19. The current position of the Office however, does not require COVID-19 vaccination as a condition of this role. Please note that the Office may, if a risk assessment identifies the need, introduce a vaccination requirement for managing an epidemic.
As the Ombudsman's role is to provide "fairness for all" New Zealanders, it is important that our staff represent New Zealanders from all walks of life. We value your individuality and how you can contribute to our team. We encourage applicants from all walks of life.
Depending on skills and experience the salary is expected to be between $64,550 to $84,721 with $80,687 being the mid-point.
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