To excel in this role, you should possess the following qualifications:• Diagnose faults, assess the repair requirements and advise customers accordingly • Contact customers to provide estimated repair cost and time frame • Installation and maintenance of system software, hardware and or electronic component. • Set up system security and perform virus or malware removal. • Troubleshoot desktop computer system, laptops, gaming PCs, Electronic equipment. • Repairing devices such as mobile phones, laptop, tablets, iPad and iPods etc. • Replace the required components for devices • Soldering and resoldering of components. • Computer and Electronic equipment maintenance and replacement. • Ensure optimum output of devices and apps • Adjusting, replacing and repairing faulty components using multi-meter and soldering iron and hot Air gun. • Ensure that all repair and testing tools and appliances are in proper working condition. • Input and maintain network IP addresses. • Configure wireless router, modems and network security. • Maintain and troubleshoot computer networks. • Interact with customers and other organisations to answer any queries regarding hardware and software issues and provide solutions to the problems.
Skills Needed:• A candidate should have background experience of minimum 3 years in electronics industry • Excellent Technical understanding, excellent Communications skills, both verbal and written.• Be able to work on a flexible roster, including public holidays and weekends.• Take ownership of issues with determination to see through to resolution, Hands-on approach and a willingness to learn.• A passion for excellence in customer service, applicants must have a valid driving license as the job requires travelling to different locations and to customers within Auckland.• Be able to work in a team or individually based on the needs.
To apply, please submit your updated resume along with a cover letter highlighting your relevant experience and why you believe you would be a great fit for our team.