Location: Wellington, New ZealandSector: ITSalary: CompetitiveOur mission and where you fit inAt Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down.We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.
There's never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let's see if we could be a match!What might your days look likeOur Customer Experience Delivery teams are responsible for implementing the Employment Hero platform with customers, and our HR Consultants are responsible for gathering information and implementing not only our HR product, but also supporting our Payroll product implementation.Day-to-day you'll be an influencer, presenter, and trainer for all things HR; whilst also being comfortable and familiar with the payroll product.
Your number one focus is to ensure that Employment Hero customers, partners, and internal stakeholders have the knowledge and skills they need to proficiently operate and administer our HR software; including ensuring they have excellent learning experiences; and as a result - they're highly satisfied with Employment Hero products.As we embark upon a transformation of our CX delivery function, we are looking for experienced and knowledgeable HR Consultants who are adept at managing change and stakeholder engagement; and can clearly communicate with our customers who are not always the experts in HR or legislative requirements.As a HR Implementation Consultant you willManage a portfolio of SMB customers and guide them through setting up and adopting Employment Hero.Design, develop, and deliver workshop content to multiple clients on HR implementations based on HR best practice.Be an influencer, presenter, trainer, problem solver for all things HR, motivating customers to adopt features and go-live within their project deadline.Although HR would be the primary focus, you will be comfortable and knowledgeable in also supporting our payroll customers in their dual Employment Hero Implementations.Provide technical assistance to customers via Zendesk and guide customers through their roadblocks during the implementation process.Be the 'voice of the customer' and use your HR knowledge, experience, and insights to test new features and influence future product development.Project manage multiple client projects and contribute to process improvement initiatives that will help the team exceed monthly product adoption targets.Document content to support system implementation.Handle customer escalations and objection handle where appropriate.Be a role model to junior team members and contribute to their onboarding and product knowledge development.What will you bringHR qualified and/or 3-5 years background in HR and Recruitment.
Payroll experience is a big plus!Hands-on experience in HR system implementations is hugely beneficial.Prior experience working in a high-volume, project management, SaaS environment is ideal.Prior experience in customer-facing roles including online training, customer success, account management, or technical support is highly regarded.Ability to build strong relationships with customers, influencing customer behavior and delivering an outstanding customer experience.Enjoys setting up new systems and teaching others how to use them.Naturally adept at technical problem solving and comfortable deep diving into customer data.Aren't afraid of targets and KPIs because they inspire and motivate you.Out-of-the-box thinking by bringing new ideas and solutions to either small or big problems.Can easily pivot and adapt when things change unexpectedly.You are comfortable presenting online training to large and small groups.Experience is important, but for us the biggest measure of success is people who can live and breathe our values.
Show us what you can bring to the table, and we'll empower you to let your talents shine.The EH WayThe EH Way is how we describe our culture at Employment Hero and how we all operate.
It is our DNA.
You can read all about it on our careers page: Employment Hero Careers.In short, you'll love working with us if:Revolutionising employment gets your heart racing.You thrive on the flexibility (and responsibility) of a remote-first business.Our values align, and shape how you show up every day.You love the dynamic pace of a startup, are driven by innovation, and enjoy working with other smart people.Plus, you'll get to enjoy a number of great perks, including:A generous budget for your home office.Cutting-edge tools and technology.Reward and recognition programs - because great work should be recognised and rewarded.Cashback offers and discounts on popular brands through our Swag app.Employee Share Option Program: be an owner of Employment Hero.Annual Global Gathering - so far we've been to Thailand, Vietnam and are excited to meet in Bali in September 2024.Are we a match?Think we're the right match for you?
Fantastic!
Click 'Apply' and our talent team will reach out with the next steps.At Employment Hero, we are committed to safeguarding the privacy of your application data.
To understand how we do so, you can read our Applicant Privacy Policy here: Applicant Privacy Policy.Employment Hero celebrates diverse perspectives and experiences; we invite people of all backgrounds and identities to apply for this position.Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies.
While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team.
Thank you.
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