Are you passionate about supporting your local people/families and whanau achieve housing and social stability? Great opportunity in Whakatane area.Full time, Fixed term position for 24 months at $80,094 salary + 5 weeks annual leave + other incentives Mo matou - Our OrganisationAt Kainga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.What is exciting about working for Kainga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Maori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.Ko ta matou mahi - Our RoleAs Housing Support Manager, you will work directly with a portfolio of our customers and their whanau, building enriching and enduring relationships to ensure customers' housing and wellbeing needs are being met and continue to be met as they change over time.You will visit our customers at their Kainga Ora homes and, from time to time, attend meetings with key stakeholders to ensure tailored support and services stay in place for our customers and their whanau. You will work as part of a local team who take an holistic approach to support our tenants to have good access to jobs, amenities and services, and to thrive within their communities. You will also be required to work with our tenants on rent arrears and debt collection/recovery.Nga pumanawatanga ou - What you will bring We need people who care as much as we do and are passionate about supporting customers who may have challenging housing and wellbeing needs.You'll be a natural relationship-builder, relating to customers from all backgrounds and all walks of life.You'll be skilled at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind customer issues.You'll be comfortable and skilled to work on rent arrears and debt recovery.Your cultural awareness will foster an aligned approach to our customers' aspirations and preferences, particularly in working with Maori and Pasifika. As this role requires travelling around the local area, you will have a current NZ Full driver's license (vehicle provided).O Tatou Uara - Our ValuesOur values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are: Manaakitanga - People at the HeartMahi Tahi - Better TogetherWhanake - Be Bold
