Housing Support ManagerExcellent front-line opportunity to support our customers to achieve housing and social stabilityPermanent opportunity in a high performing and dynamic team based in Henderson$82,594 salary + 5 weeks' annual leave + Suite of benefitsAs Housing Support Manager, you will work directly with a portfolio of our customers and their whanau, building enriching and enduring relationships to ensure customers' housing and wellbeing needs are being met and continue to be met as they change over time.
You will be supporting some of our high and complex needs customers and manage some disruptive behaviour situations as well.
You will visit our customers at their Kainga Ora homes and, from time to time, attend meetings with key stakeholders to ensure tailored support and services stay in place for our customers and their whanau.
You will also be required to work with our tenants on rent arrears and debt collection/recovery.
Key Responsibilities:Natural relationship-builder, relating to customers from all backgrounds and all walks of life.Skilled at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind customer issues.Comfortable and skilled to work on rent arrears and debt recovery.Experience in tenancy, emergency or social housing space will be preferred.Added advantage if you have knowledge of Residential Tenancy Act.Passionate about supporting customers who may have challenging housing and wellbeing needs.Cultural awareness to foster an aligned approach to our customers' aspirations and preferences, particularly in working with Maori and Pasifika.This role requires travelling around the local area, so you will need a current, clean and full NZ driver's license (pool vehicle provided).
As a Kainga Ora - Homes and Communities employee, we want to ensure you have all the tools and support you need.
We are committed to supporting your personal and career development through on-the-job learning, training courses, secondments, and study opportunities.
At Kainga Ora, we have the important responsibility of transforming New Zealand's housing choices, outcomes, and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.
We are passionate about transforming New Zealand for the better, including being a trusted partner for Maori and iwi, protecting and enabling their rights, interests, and aspirations under the guidance of Te Tiriti o Waitangi.
We value diversity and are committed to working with each other and our customers in an inclusive and respectful way.
We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.
Applications close by 11:55 pm on Wednesday, 15th January 2025. Reference # 73604
Posted on 08 Jan 2025
Location(s): Henderson/Westgate
Expertise: Case Manager, Debt Specialist, People and Property, Stakeholder Management, Support, Tenancy Management
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