About The Role - Te Mahi
We are looking for a Housekeeping Supervisor to lead our team of room attendants and ensure we provide excellent customer service.
Housekeeping Supervisor responsibilities include organizing employee shifts, training and motivating team members, and checking private and public areas for cleanliness.
To be successful in this role, you should have a good understanding of sanitation regulations and team management abilities. You should be a skilled communicator with excellent problem-solving, observation, and interpersonal skills.
Ultimately, you will help ensure our daily housekeeping operations run smoothly and that guests are satisfied.
This is a full-time (minimum 30 hours per week) position based at Sudima Lake Rotorua. Weekend availability is essential.
Responsibilities: Train housekeepers on cleaning and maintenance tasks
Oversee staff on a daily basis
Check rooms and common areas, including stairways and lounge areas, for cleanliness
Schedule shifts and arrange for replacements in cases of absence
Establish and educate staff on cleanliness, tidiness, and hygiene standards
Motivate team members and resolve any issues that occur on the job
Respond to customer complaints and special requests
Monitor and replenish cleaning products stock
Ensure compliance with safety and sanitation policies in all areas
Assist the room attendants when required
Requirements About you | Ko koe tenei Have at least a minimum of two years work experience as a Housekeeping Supervisor or similar role
Hands-on experience with cleaning and maintenance tasks for large organizations
Excellent organizational and team management skills
Stamina to handle the physical demands of the job
Proven ability in leading a team
Assist with training and developing the team to achieve hotel standards
A high level of organization, time management, and problem-solving skills
Flexible availability to work a typical hospitality roster covering all shifts across a 7-day rotating roster
Benefits He kura te tangata - We are all valued As an employer of choice, we offer great employee benefits like life insurance, outstanding health and wellbeing programmes, and discounts on hotels, restaurants, bars, and spas across our network - not just for you, but in some cases your friends and family too!
Wellbeing programme including Health insurance discounts
Excellent reward & recognition events
Long service and anniversary gifts and benefits
Staff, family, and friends rates within our network of hotels
Paid training and individual Employee Development Plans
Life insurance cover after successful probation period
Who We Are - Ko Wai Matou Hind Management builds, operates, and manages high performing award-winning hotel, restaurant, bar, and spa businesses. As industry leaders in social and environmental responsibility, we run a sustainable business model that takes the well-being of our people and planet seriously.
At Hind Management, we believe 'We Are all Valued - He Kura te Tangata', our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga; hospitality is at the heart of all that we do.
Hind Management has recently been awarded HRD's Five Star Employer of Choice Award for 2022. Our people love coming to work every day and we think you will too! We're looking for positive people, working with us means getting unlimited opportunities to develop yourself and your career, being part of a community and company culture that's passionate about putting people first.
Hind Management is committed to accessibility; should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at ******. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.
We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process; let us know how we can support you to present your best self.
E manawanui ana tatou - We care
Ka mahi tahi tatou - We work together
Ka whai tatou i te tika - We do the right thing
He kura te tangata - We are all valued
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