If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality.
We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.Come join our Flock!Job DescriptionTitle: Housekeeping SupervisorSupervises: Room Attendants, Turndown Attendants, Housepersons/Lobby AttendantsReports To: Executive Housekeeper or Housekeeping ManagerGeneral Purpose: The Housekeeping Supervisor ensures that the daily duties of the staff are completed to the highest standards of cleanliness and guest comfort.Specific Responsibilities:Promotes a safe environment and quality service to achieve maximum guest satisfaction, protection of assets, using minimal expenses to maximize profits.Supervises the housekeeping staff by providing open communication, training, coaching and counseling, and providing performance feedback to ensure maximum efficiency.Supervises and inspects the cleaning of the guest rooms, turndown service, public areas and back of the house.Ensures compliance with accident/loss prevention programs, SOP's, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.Issues assignments to staff.Issues supplies/goods to staff at the beginning of the shift.Helps Executive Housekeeper control inventory and ensure proper supplies are available while watching expenses.Responds to guest requests, concerns and problems to ensure guest satisfaction, working with Front Desk and Engineering staff as necessary.Logs items into the Lost and Found (Go Concierge) to maintain controls and ensure guest satisfaction.Implements emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.Assists the evening staff in the performance of duties, including cleaning of lobby, turndown service, and maintenance of outside area of hotel.Monitors and maintains inventory of linens, cleaning supplies, and mini bar items.Assists Executive Housekeeper with maintaining the department checkbook.Must be able to open, close, or work any shift during special events.Professionally and efficiently uses 2-way radio to communicate with housekeeping staff and other departments across property.Other duties as assigned by your supervisor or manager.QualificationsGood eye for details.Working knowledge of housekeeping and hotel services, policies, and operations.Demonstrated supervisory experience and skills.Good communication skills.Must pass a background check.Additional InformationAll your information will be kept confidential according to EEO guidelines.
21c Museum Hotels is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm
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